FRIDA CARVAJAL
POSITION: CABIN CREW
Querétaro City
Summary
Friendly and service-oriented communications professional with a strong background in customer service, education, and media with over 3 years of experience. Fluent in English and Spanish, I am recognized for my genuine passion for helping others, calm demeanor and adaptability. I'm eager to bring my interpersonal strengths, cultural awareness, and polished communication skills to the Emirates cabin crew, ensuring every passenger feels welcomed, safe, and valued.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
English and Spanish Language Tutor
Independently Employed
12.2023 - Current
- Delivered engaging language lessons to international children and adults, tailoring methods to individual learning styles and cultural backgrounds—demonstrating flexibility, empathy, and clear communication.
English and Communications Teacher
PREPA TEC Campus Querétaro
08.2023 - 12.2023
- Collaborated closely with a multicultural team to design engaging and adaptable lesson plans.
- Guided students in delivering bilingual presentations and debates, strengthening communication, leadership, and confidence—key qualities for creating a polished and positive inflight experience.
English Teacher
Planet English
01.2023 - 08.2023
- Developed interactive and innovative class methods to engage students in English language learning.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Bilingual Customer Service Agent
Teleperformance (Chime)
02.2022 - 04.2023
- Delivered professional and solution-focused support via phone and email to U.S.-based clients using the Chime banking app, consistently maintaining clarity and composure.
- Resolved account issues efficiently in a fast-paced environment, demonstrating calm decision-making and a commitment to customer satisfaction.
- Built empathetic client relationships by actively listening and adapting to individual needs, regularly exceeding service quality expectations.
- Maintained a high standard of professionalism in every interaction, ensuring each customer felt valued, respected, and supported.
Education
Bachelor of Arts - Communications
Universidad Anáhuac Querétaro
Querétaro City, Querétaro, Mexico 05.2017 - 01.2021
Skills
- Customer service
- Team player
- Problem solving
- Excellent communication skills
- Empathetic
- Detail-oriented
- English proficiency
- Strong work ethic
- Culturally sensitive
Certification
IELTS B2
Additional Information
AVAILABLE UPON REQUEST
Timeline
IELTS B2
03-2024
English and Spanish Language Tutor
Independently Employed
12.2023 - Current
English and Communications Teacher
PREPA TEC Campus Querétaro
08.2023 - 12.2023
English Teacher
Planet English
01.2023 - 08.2023
Bilingual Customer Service Agent
Teleperformance (Chime)
02.2022 - 04.2023
Bachelor of Arts - Communications
Universidad Anáhuac Querétaro
05.2017 - 01.2021
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