Frida Flores
Calexico, CA
Summary
Experienced leading tam members, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hardworking and enthusiastic cook, waitress, and cashier all in one person; trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
5
5
years of professional experience
Work History
Supervisor
GSF Wireless
10.2020 - 03.2021
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Bartender
111 Club Bar
02.2023 - 06.2023
- A cashier, bartender, and waitress at the same time
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Cook, barista, waitress, and cashier
Hope Cafe and Creperie
05.2021 - 02.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
English Tutor
Imperial Valley College
02.2019 - 07.2019
- A I am a college English tutor whose native language is Spanish
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- I tutor 5 levels of English and I mostly help ESL students.
- Improved students' written and verbal English skills through personalized learning programs.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Server/Cook/Cashier
Café Club
08.2018 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
English Language And Literature
Imperial Valley College
380 E Aten Rd, Imperial, CA 9225104.2026
High School Diploma -
Calexico High School
1030 Encinas Ave, Calexico, CA 9223105.2016
Skills
- Punctual
- Great customer service
- Can work under pressure
- Fast learner
- Self motivated
- Honest
- Can stand for 8 hours straight
- Has initiative
- Reliable
- Food Handler Certificate
- Alcohol server
- Can carry heavy weight
- Project Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Bartender
111 Club Bar
02.2023 - 06.2023
Cook, barista, waitress, and cashier
Hope Cafe and Creperie
05.2021 - 02.2023
Supervisor
GSF Wireless
10.2020 - 03.2021
English Tutor
Imperial Valley College
02.2019 - 07.2019
Server/Cook/Cashier
Café Club
08.2018 - 12.2018
English Language And Literature
Imperial Valley College
High School Diploma -
Calexico High School
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