Hi, I’m
Frida Gaitán
Zapopan, Jalisco
Summary
Adaptable and resourceful professional with strong analytical, organizational, and interpersonal skills. Proven expertise in understanding customer needs and enhancing customer experiences with professionalism and positivity. Experienced team leader dedicated to improving employee satisfaction and business success through effective training and collaboration. Skilled at addressing operational challenges and fostering a productive, team-oriented environment.
Overview
9
years of professional experience
Work History
805 Law Group
Team Leader
06.2023 - 09.2024
Job overview
- Established performance expectations for the team, regularly monitoring progress toward goals and providing constructive feedback to ensure continuous improvement.
- Enhanced team members' skills through targeted coaching sessions, leading to notable improvements in individual performance and overall team effectiveness.
- Maintained clear and consistent communication with clients, opposing counsel, and court personnel, ensuring all parties were updated on case developments in a timely manner.
- Conducted client consultations to assess their needs and provide fee quotations for the firm's services.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Conducted thorough client intakes and accurately entered data into the firm's database, ensuring precise record-keeping.
- Fostered collaboration among team members by coordinating meetings, conference calls, and video conferences with internal staff and external parties involved in cases.
Robert M. Geller Law
Legal Assistant
02.2023 - 05.2023
Job overview
- Responsible for the 341 meetings department.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Reduced paperwork errors by meticulously reviewing all submitted documents for accuracy and completeness.
- Personnel management.
- Collection of necessary documentation from clients for bankruptcy court hearings, contributing to successful outcomes in numerous cases
- Trained new employees, fostering teamwork and enhancing overall department efficiency.
Asia Pacific Alliance
Administrative Intern
09.2022 - 12.2023
Job overview
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Inventory management.
- Collection Manager.
- Call handling, personal information gathering, and schedule management.
- Created and updated records and files to maintain document compliance.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
Le Blanc Hotel
Hostess
11.2018 - 12.2018
Job overview
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Inventory management.
- Staff management.
- New employee training.
Ay Güey
Retail Sales Worker
03.2016 - 03.2018
Job overview
- Call handling, personal information gathering, and schedule management.
- Provided excellent service through active listening skills, addressing customers needs effectively.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Managed inventory levels to ensure optimal product availability, resulting in increased sales.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
Education
Universidad Autónoma De GuadalajaraZapopan, Jalisco, Mexico
Some College in International Relations
Universidad Del Golfo De California Cabo San Lucas, Baja California Sur, Mexico
High School With Technical Career from Administrative Informatics
2018
Skills
- Proficient in MS Office
- My Case
- Cogent
- Teamwork and Collaboration
- Problem-Solving
- Fast Learner
- Attention to Detail
- Social Media Management
- Calendar Management
- Client Communication
- Telephone skills
- Administrative Support
Languages
English
Bilingual or Proficient (C2)
Korean
Elementary (A2)
Spanish
Bilingual or Proficient (C2)
References
- Candice Montenegro: (805) 602-2919 / mrsmontenegro102308@gmail.com
- Joel Correa: (805) 235-7516 / joelcorreareyes@gmail.com
- Paola Zaragoza: +52 (33) 3358-2140 / paozara08@gmail.com
Timeline
Team Leader
805 Law Group
06.2023 - 09.2024
Legal Assistant
Robert M. Geller Law
02.2023 - 05.2023
Administrative Intern
Asia Pacific Alliance
09.2022 - 12.2023
Hostess
Le Blanc Hotel
11.2018 - 12.2018
Retail Sales Worker
Ay Güey
03.2016 - 03.2018
Universidad Autónoma De Guadalajara
Some College in International Relations
Universidad Del Golfo De California
High School With Technical Career from Administrative Informatics
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