Frida Robles
Nogales
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
CNA
Santa Rita Nursing and Rehab
2021.08 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Customer Service Representative
Amazon Warehouse
2020.12 - 2023.03
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Waiter
Zula's Mexican Restaurant
2018.08 - 2020.03
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
High School Diploma -
Nogales Highschool
Nogales, AZ05.2021
Skills
- Data Evaluation
- Money Handling Abilities
- 10-Key
- Coordination
- Documentation
- Administrative Support
- Quality Assurance Controls
- Active Listening
- Report Transcription
- Managing Multiple Tasks
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
CNA
Santa Rita Nursing and Rehab
2021.08 - Current
Customer Service Representative
Amazon Warehouse
2020.12 - 2023.03
Waiter
Zula's Mexican Restaurant
2018.08 - 2020.03
High School Diploma -
Nogales Highschool
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