Summary
Overview
Work History
Education
Skills
Timeline
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Frida Vanessa Lomas Rodríguez

Ciudad Madero, Tamaulipas

Summary

Customer experience professional with proven track record in delivering exceptional service and fostering positive client relationships. Known for collaborative approach and adaptability, ensuring team success and customer satisfaction. Expertise in conflict resolution and process improvement.

Overview

2026
2026
years of professional experience

Work History

Subject Matter Expert

Alorica
2024 - 2025
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge to new team member.

Auditor

Alorica
11.2024 - 11.2024
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.

Floor Support

Alorica
2024 - 2025
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Experience Agent

Alorica
09.2022 - Current
  • Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Maintained key performance indicators and acceptable performance levels to support assigned order entry base.

Interpretation and Staff

COMFEAMAS
01.2022 - 01.2022
  • Supported client communication by providing accurate interpretation in English-Spanish services during meetings.
  • Developed strong analytical abilities through detailed data analysis and interpretation tasks.

Administrative Management

PVC Proyectos
01.2019 - 01.2021
  • Managed office administrative tasks such as filing, data entry, and correspondence management to maintain an organized workspace.

Education

Bachelor of English Language - Language Interpretation And Translation

Universidad Autónoma De Tamaulipas
Tampico, Tamaulipas, Mexico
05.2022

Skills

  • English Language ( C1 TOEFL ITP)
  • French Language (A1)
  • MS Office (Word, Excel, Powerpoint, Outlook)
  • Translation and interpretation services
  • Upselling and sales
  • Technical support in Clic
  • Teamwork and collaboration

Timeline

Auditor

Alorica
11.2024 - 11.2024

Customer Experience Agent

Alorica
09.2022 - Current

Interpretation and Staff

COMFEAMAS
01.2022 - 01.2022

Administrative Management

PVC Proyectos
01.2019 - 01.2021

Subject Matter Expert

Alorica
2024 - 2025

Floor Support

Alorica
2024 - 2025

Bachelor of English Language - Language Interpretation And Translation

Universidad Autónoma De Tamaulipas

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Frida Vanessa Lomas Rodríguez