Microsoft Office
Frieda A Ramírez Gutiérrez
Restaurants Manager
Summary
Bachelor’s degree in Restaurant Management with over 10 years of experience in hospitality and customer service across international and multicultural environments. Currently transitioning into the wine and sommelier field, with a growing interest in wine culture, food pairing, and guest-centered experiences.
Strong background in managing service teams, launching restaurant operations aboard cruise ships, and delivering high-level service under international standards. Eager to join a professional team where I can contribute with my hospitality expertise while deepening my knowledge and training in wine and beverage service.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Logistics executive / Sales executive
Ralchem
07.2023 - Current
- Managed client relationships and led commercial initiatives.
- Enhanced communication, prospecting, and post-sale service skills.
- Actively seeking out new sales opportunities through cold calling, networking and social media.
- Setting up meetings with potential clients and listening to their wishes and concerns.
Customer Service Agent
Sykes
01.2021 - 12.2021
- Respond to incoming calls from the customers to answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
Restaurant Supervisor
Royal Caribbean International
01.2017 - 12.2019
- Financial Administration (Management of payments for dinners and packages in specialty restaurants for all guests).
- Opening of the world's largest ship at that moment, with a capacity of 6,370 guests.
- Delivered personalized service in specialty dining venues onboard international cruises.
- Managed multicultural teams, ensuring premium guest service standards and compliance of USPH (United States Public Health).
- Daily interaction with international menus and diverse wine lists.
Barist Supervisor
Starbucks
01.2015 - 12.2017
- Developed beverage service skills with a focus on sensory experiences and hospitality.
- Trained baristas in customer service and compliance with QASA standards.
- Strengthened upselling and guest recommendation techniques.
Traineé/ Knowledge Development
JW MARRIOTT
01.2014 - 12.2014
- Event management and development to present alternatives according to customer needs.
- Coordination and contracts follow up.
- Gained first exposure to luxury guest service and event planning.
Education
Licenciatura - Administración de Restaurantes
Centro de Estudios Superiores de San Ángel (CESSA)
01.2012 - 01.2016
Mexican Wines Certificate -
Wikivinos
Mexico 05.2001 -
Diploma in Wines -
Academia Mexicana De Sommeliers
Mexico 05.2001 -
Diploma in Distilled Beverages And Infusions -
Asociación De Sommeliers Mexicanos
05.2001 -
Skills
- Client relationship management
- Customer service
- Problem solving
- Logistics coordination
- Wine pairing
- Attention to detail
- Team leadership
- Effective communication
Software
InfoGenesis
SilverWare
Fidelio
Compaq
Timeline
Logistics executive / Sales executive
Ralchem
07.2023 - Current
Customer Service Agent
Sykes
01.2021 - 12.2021
Restaurant Supervisor
Royal Caribbean International
01.2017 - 12.2019
Barist Supervisor
Starbucks
01.2015 - 12.2017
Traineé/ Knowledge Development
JW MARRIOTT
01.2014 - 12.2014
Licenciatura - Administración de Restaurantes
Centro de Estudios Superiores de San Ángel (CESSA)
01.2012 - 01.2016
Mexican Wines Certificate -
Wikivinos
05.2001 -
Diploma in Wines -
Academia Mexicana De Sommeliers
05.2001 -
Diploma in Distilled Beverages And Infusions -
Asociación De Sommeliers Mexicanos
05.2001 -
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