Versatile and able to multi-task. With extensive experience in work environments where commitment and the ability to work as part of a team are valued. I am characterized by my dynamism, proactivity and enthusiasm. I am looking to develop professionally.
English level B2 in grammar, written and oral certified by the British Council.
Intermediate Excel, currently doing a certification through Udemy and Coursera.
My main job was to obtain the location of medical records and provider status in order to keep an updated and reliable record in Salesforce, a cloud-based software platform that helps manage customer relationships, sales, marketing, among others.
My main responsibility was to always comply with HIPAA requirements, a U.S. federal law that sets standards for the protection of medical information. A daily record was kept of all clinics, hospitals or offices where contact was made and data updated.
In-depth analysis of the client verifying their current employment and net salary, their current address and commitment, their credit history and validating all their documentation was in order and reliable to credit them with a loan based on their needs and payment possibilities.
After a period of 7 months I joined the collection area where my main task was to coordinate between the client and the California branch, the best payment strategies and agreements to close the portfolio of clients assigned to me.
Empathy and patience
Fluent Bilingualism
Goal-Oriented
Call handling
Customer Service