Overview
Work History
Skills
Accomplishments
Certification
Interests
Work Preference
Timeline
Hi, I’m

Gabriel Celaya

Montréal
Gabriel Celaya

Overview

9
years of professional experience
1
Certification
1
Language

Work History

Global Village Hostel, Hospitalidad
Belfast, año

Freelance
01.2019 - 01.2019

Job overview

  • I prepared and made rooms
  • I cleaned the bathrooms, hoovered and mopped the hostel floors
  • I bought the food necessary for the day and prepared the kitchen for the breakfast service included
  • I checked in guests and provided them with advice and assistance
  • I organized group events in the evenings, for staff members and guests alike
  • Heartship
  • Empleado de almacén, I arranged products in the warehouse
  • I uploaded and downloaded material from the warehouse
  • I visited hospitals for getting machinery and donation materials
  • I took some materials to the junkyard to be destroyed and to get money for the
  • NGO
  • I sold clothes in a concert for fundraising., I lived with an Irish-Australian family with two kids of 1, and 3 years old
  • I talked with them in English
  • I help the kids with their leisure activities and babysat
  • I did house chores, gardening and washed the car
  • Life Living" Healing and Yoga Center

Asistente de Hospitalidad

01.2019 - 01.2019

Job overview

  • I lived with an English family with a 5 year old kid, the staff members and the customers
  • I talked with them in French, English, Italian and Spanish
  • I help the kid with his leisure activities, babysat and prepared him to go to bed
  • I helped in the shala activities: yoga, meditation, ceremonies, etc
  • I did house chores
  • I mantained the kitchen clean, I cooked and organized the tables and their items; before, during and after the meals.

Volterra
Italia

Au Pair
01.2019 - 01.2019

Job overview

  • Menos de un año)
  • Toscana, Italy
  • Casa de huéspedes y Mini granja "Vukov Konak"
  • Asistente de Hospitalidad

WilsonHCG

Talent Acquisition Specialist
01.2024 - Current

Job overview

Air Canada Vacations
Montréal, Québec

Recruitment Consultant - Consultante en recrutemen
01.2024 - Current

Job overview

Air Canada Vacations is a wholly-owned tour operator of Canada’s national
flag carrier, Air Canada, the country’s largest provider of scheduled passenger
services within Canada and from Canada to international destinations. Air
Canada Vacations benefits from unique access to Air Canada’s extensive
network, offering connecting flights from over 65 Canadian cities. This allows
our customers to have the flexibility they need to build their own packages to
make the most of their vacations.


Vacances Air Canada est une filiale en propriété exclusive d’Air Canada, la
société aérienne nationale du Canada et le plus grand fournisseur de services
passagers réguliers pour les vols intérieurs, et du Canada vers les principales
destinations internationales. Forte d’un accès privilégié à l’important réseau
d’Air Canada, Vacances Air Canada propose des correspondances au départ
de plus de 65 villes canadiennes. Ainsi, nos clients peuvent moduler leurs
forfaits et profiter au maximum de leurs vacances.

Metropolitan

TTEC Customer Service Representative
01.2020 - 01.2020

Job overview

  • Area
  • I received calls from customers from the USA that wanted to buy services, complain about them, or make changes
  • I used Knowledge Management database and the own company system to register the sales and changes made by the customers.

Teleperformance

01.2018 - 01.2018

Job overview

  • Menos de un año)
  • Vučja Luka, Bosnia-Herzegovina
  • I uploaded, downloaded and chopped wood
  • I uploaded, downloaded and collected hay
  • I ordered and cleaned the goats' house, guesthouse and rooms
  • I fed the goats, dogs and cats
  • I took the dogs for a walk through the village
  • I attended guests
  • Complex Turistic "Terra Mythica"
  • Asistente de Hospitalidad, menos de un año)
  • Ighiu, Transilvania, Rumania
  • I supervised and performed different specific operations within the camp’s restaurant
  • I cleaned the restaurant and organized the tables and their items; before, during and after the events
  • I participated at the activities organized for the the children, such as campfires and outdoors trekkings.
  • I gave support to the children and made sure they had a safe and fun school trip
  • I assisted and helped when needed the more experience international staff members
  • I helped the construction workers when it was necessary
  • Page 5 of 10
  • I gave feedback and new ideas to the management for an overall more professional and better service
  • Clases particulares
  • Profesor de Francés agosto de 2016, abril de 2017 (9 meses)
  • Veracruz y alrededores

San Andrés Cholula
Puebla

01.2017 - 01.2017

Job overview

  • I received calls from customers from the USA that wanted to buy services, complain about them, or make changes
  • I used Knowledge Management database and the own company system to register the sales and changes made by the customers.

Gif-sur-Yvette

Au Pair
01.2015 - 01.2016

Job overview

  • (4 meses) Île de France
  • An au pair is a young adult from a foreign country who provides in-home childcare services
  • I lived with a French family with three kids of 12, 11 and 8 years old
  • I talked with them always in French
  • I studied, practiced and improved my skills in French language and culture
  • I took and picked up the youngest kid to school and football classes, and helped him with his homework
  • I played with the kids, cooked for them and babysat
  • I did house chores
  • I developed much more a great sense of adaptability to changes, to be open minded and learning from daily experiences while introducing into a new culture and society by living for the first time in other country
  • I assisted to Couchsurfing meetings and other groups for exchanging ideas and cultural integration.

Skills

  • Octubre de 2022 - diciembre de 2023 (1 año 3 meses)
  • Naucalpan de Juárez, México, Mexico
  • I create, update and review knowledge articles
  • I conduct quality assessment (QA) reviews of calls, chats and tickets
  • I assist with the coordination of training activities within the Service Desk
  • I review agent calls/chats/tickets through audio/screen capture and assign the
  • Agents a call score based upon QA scoring rubrics
  • I observe call trends based upon collective scoring and provide recommended
  • Individual or collective training for agents to take on a monthly basis
  • I coordinate the creation of reports from QA, knowledge, and self-service
  • Usage to generate weekly/monthly reports for service desk agents
  • Management and clients
  • I work with members of leadership regarding individual and desk-wide trends
  • On agent calls and knowledge usage including performance activities for
  • Service desk agents
  • I maintain standards with other observers by calibrating each other’s calls
  • Based upon QA policy
  • Rappi
  • Repartidor
  • Agosto de 2022 - septiembre de 2022 (2 meses)
  • Xalapa Metropolitan Area
  • Tata Consultancy Services
  • Global Service Desk agent
  • Junio de 2021 - agosto de 2022 (1 año 3 meses)
  • Querétaro, Mexico
  • I used platforms like ServiceNow, Azure Active Directory, Active Directory
  • ARS OnDemand Administrator, Mainframe, GlobalProtect, TeamViewer, Citrix
  • Remote Desktop Connection, Microsoft Endpoint Configuration Manager
  • Microsoft SharePoint, Office 365 Suite, Windows 10, Command Prompt, Jamf
  • Etc
  • On ServiceNow I created tickets, and assigned to me the ones that were
  • Created by the user themselves, in order to follow up the issue via telephone or
  • Microsoft Teams
  • Page 2 of 10
  • On Azure Active Directory I registered and updated multifactor authentication
  • Methods such as emails and telephone numbers
  • On Active Directory I unlocked accounts, reset passwords, provided BitLocker
  • Recovery keys and checked the groups the users are member of
  • On Microsoft Endpoint Configuration Manager I remoted to the users'
  • Computers, pushed software to their Software Center in Windows, and enabled
  • Their printer spoolers
  • I provided technical support to the End User Computing environment, for
  • Internal corporate employees and vendors around the world (mainly from US
  • Canada, Europe and India)
  • I worked in a consultative manner with my levels 1 and 15 team mates and IT
  • Departments to manage the fastest possible resolution
  • I responded to phone, e-mail, and chat requests for assistance
  • I used Knowledge Management database to resolve incidents with minimal
  • Assistance and supervision
  • I administered user IDs, passwords and associated security systems
  • I applied standard operating procedures and practices
  • I ensured customer satisfaction, communicating relevant information
  • I ensured that the issues were accurately registered in the ticket application
  • When received via e-mail, phone or chat
  • I ensured that the phone and chat lines were open at the beginning of the shift
  • Occasionaly I worked with Italian and French languages
  • I provided to the customer a structured and high quality communication related
  • To the open cases
  • I received honours for providing excellent customer service
  • ATENTO México
  • Agente bilingüe
  • 2020 - junio de 2021 (1 año)
  • I received calls from customers from the USA that wanted to buy products
  • Complain about the service or the products, or make changes to the scheduled
  • Service
  • I chatted with customers that complained about the service and products
  • I communicated with the delivery people to let them know about changes
  • Made by the customers
  • I used Knowledge Management database and the own company system to
  • Register the sales
  • Remote Assistance
  • Customer Support
  • Technical Support
  • Customer Relationship Management

Accomplishments

Accomplishments
  • Air Canada Vacations
  • Recruitment Consultant - Consultante en recrutement enero de 2024 - Present (3 meses)
  • Québec, Canada
  • Air Canada Vacations is a wholly-owned tour operator of Canada’s national flag carrier, Air Canada, the country’s largest provider of scheduled passenger services within Canada and from Canada to international destinations
  • Air
  • Canada Vacations benefits from unique access to Air Canada’s extensive network, offering connecting flights from over 65 Canadian cities
  • This allows our customers to have the flexibility they need to build their own packages to make the most of their vacations
  • Vacances Air Canada est une filiale en propriété exclusive d’Air Canada, la société aérienne nationale du Canada et le plus grand fournisseur de services passagers réguliers pour les vols intérieurs, et du Canada vers les principales destinations internationales
  • Forte d’un accès privilégié à l’important réseau d’Air Canada, Vacances Air Canada propose des correspondances au départ de plus de 65 villes canadiennes
  • Ainsi, nos clients peuvent moduler leurs forfaits et profiter au maximum de leurs vacances
  • Fosar Iluminación S.A
  • De C.V
  • Auxiliar de Compras julio de 2015 - septiembre de 2015 (3 meses)
  • Veracruz, Mexico - Elaboré reportes de stocks mínimos diarios
  • Page 6 of 10 - Envié órdenes de compra basadas en los análisis de reportes de stocks mínimos diarios, completando las cantidades a cajas cerradas
  • Presentación mínima de los productos
  • Di seguimiento a las órdenes de compra de los proveedores
  • Archivé facturas pagadas de proveedores
  • Importé y corregí precios en las hojas de cálculo y en el software SAE (Sistema Administrativo Empresarial)
  • Revisé que el material recibido coincidiera con las descripciones de productos de la factura y que estuviera en buenas condiciones
  • Registré las facturas recibidas de los proveedores
  • Informé sobre las diferencias de precios en el costeo
  • Reporté a los proveedores los productos defectuosos, solicité que acudieran a la sucursal para contar y destruirlos, y di seguimiento hasta obtener la nota de crédito
  • Archivé los movimientos de inventario, facturas de materiales defectuosos y remisiones
  • Dirección de Turismo y Cultura del H
  • Ayuntamiento de Veracruz
  • Informador Turístico diciembre de 2014 - febrero de 2015 (3 meses)
  • Veracruz Area, Mexico - Orienté y proporcioné la información adecuada a los usuarios de servicios turísticos para facilitarles su viaje y su estancia, y enriquecer su experiencia turística
  • Desempeñé labores encaminadas a la promoción de los servicios turísticos en Veracruz
  • Utilicé los recursos necesarios para prestar el servicio de información, tanto a los habitantes de la ciudad como a los visitantes foráneos
  • Organicé el mobiliario y el material de apoyo informativo (mapas, folletos, documentación sobre rutas, museos, medios de transporte, etc.) y el material publicitario de las actividades, del servicio de hotelería, agencias de viajes y de otros servicios complementarios en la oficina y en el módulo de información
  • Registré las impresiones, sugerencias y quejas de los visitantes y las transmití al subdirector para conseguir la mejora del servicio y de su imagen
  • Modifiqué formatos para optimizar procesos
  • Universidad Veracruzana
  • Profesor suplente de Francés- 2015 (menos de un año) Page 7 of 10
  • Veracruz Area, Mexico
  • Fastenal México S
  • De R.L
  • De C.V
  • Auxiliar de almacén y distribución febrero de 2014 - agosto de 2014 (7 meses)
  • Veracruz, Mexico - Empaqué material (cofias, cubrezapatos, guantes, batas, etc.)
  • Recibí mercancía
  • Ordené los productos en el almacén
  • Registré compras, ventas y empacado de material en el software de
  • Fastenal
  • Distribuí materiales a diversas empresas, principalmente a Schott de México (en Amatlán de Los Reyes, Veracruz, Méxco) y Cafiver (en Ixtaczoquitlán
  • Veracruz, México)
  • XXII Juegos Centroamericanos y del Caribe Veracruz 2014
  • Asistente del Comité Olímpico Haitiano- 2014 (menos de un año)
  • Veracruz, Mexico - Traduje español, inglés y francés entre empleados de hoteles, atletas, staff, etc
  • Contribuí en la logística de los entrenamientos de futbol y judo, así como de los autobuses
  • Empaqué uniformes de los atletas
  • Apoyé en actividades generales del Comité Olímpico Haitiano
  • Centro INAH Veracruz (Instituto Nacional de Antropología e Historia)
  • Difusión marzo de 2013 - septiembre de 2013 (7 meses)
  • Veracruz Area, Mexico - Elaboración y aplicación de encuestas de satisfacción acerca del Museo
  • Histórico Baluarte de Santiago y el Fuerte de San Juan de Ulúa
  • Aplicación de encuestas de percepción del Centro INAH Veracruz
  • Toma de fotografías de evidencia de entrevista a restauradora del Centro
  • INAH Veracruz
  • Elaboración de material de apoyo en el taller en escuela primaria de la comunidad El Guayabo
  • Apoyo en la logística del concierto de Fernando Apan en el Fuerte de San
  • Juan de Ulúa
  • Page 8 of 10 - Organización de los programas del día del niño en el Fuerte de San Juan de
  • Ulúa
  • Elaboración de estadísticas acerca basadas en encuestas de satisfacción acerca del Fuerte de San Juan de Ulúa
  • Digitalización y clasificación de la hemeroteca
  • Preparación de material para talleres infantiles en Tres Zapotes
  • Apoyo en las actividades generales del departamento de Difusión
  • Preparación de material para talleres infantiles en Tres Zapotes y
  • Quiahuiztlan
  • Logística en el curso de verano “Pequeños historiadores” en la escuela primaria Mariana R
  • Del Toro de Lazarín y en la fortaleza de San Juan de Ulúa
  • Logística en el Ciclo de presentaciones de libros en el Archivo y Biblioteca
  • Históricos
  • Toma de fotografías para su publicación en redes sociales del curso de verano “Pequeños historiadores” y del Ciclo de presentaciones de libros
  • Elaboración y aplicación de encuesta acerca del Ciclo de presentaciones de libros en el Archivo y Biblioteca Históricos
  • Clasificación de la folletería para su uso interno y envío a los directores de las zonas arqueológicas del estado de Veracruz
  • Logística en el Ciclo de presentaciones de libros en el Archivo y Biblioteca
  • Históricos
  • Toma de fotografías para su publicación en redes sociales del Ciclo de presentaciones de libros
  • Educación
  • Charles University in Prague
  • Máster en Estudios de economía y política internacionales , International
  • Economic and Political Studies
  • (2017 - 2018)
  • Universidad Cristóbal Colón
  • Licenciatura en Mercadotecnia Estratégica
  • (2008 - 2013)
  • Centro de Estudios Cristóbal Colón
  • (1996 - 2008)
  • Alianza Francesa de Veracruz
  • Diplôme d’Études en Langue Française (DELF), Lengua
  • Francesa
  • (2007 - 2014) Page 9 of 10
  • Universidad Abierta y a Distancia de México
  • Licenciatura en Seguridad Pública
  • (2012 - 2015) Page 10 of 10

Certification

First Certificate in English (FCE) Level B2 / Nivel B2 / Niveau B2 Anti Bribery and Corruption Awareness Accounting Foundations: Bookkeeping iSecurity Quiz

Interests

Evolution Travel Academy's Travel 101 Course Honors-Awards, Talent Attraction Specialist Veracruz de Ignacio de la Llave, México Experiencia WilsonHCG Talent Acquisition Specialist enero de 2024 - Present (3 meses), Estudio Inglés Online Freelance Blogger febrero de 2023 - Present (1 año 2 meses) Gacela Travel Founder and Travel Agent febrero de 2023 - diciembre de 2023 (11 meses) Xalapa, Veracruz, Mexico Certified Travel Agent by Archer Travel Group Certified Travel Agent by Evolution Travel Page 1 of 10 Participación en el Primer Econcurso Interuniversitario de Publicidad Vacation planner

Work Preference

Important To Me

Company CultureWork-life balance

Timeline

Talent Acquisition Specialist
WilsonHCG
01.2024 - Current
Recruitment Consultant - Consultante en recrutemen
Air Canada Vacations
01.2024 - Current
TTEC Customer Service Representative
Metropolitan
01.2020 - 01.2020
Freelance
Global Village Hostel, Hospitalidad
01.2019 - 01.2019
Asistente de Hospitalidad
01.2019 - 01.2019
Au Pair
Volterra
01.2019 - 01.2019
Teleperformance
01.2018 - 01.2018
San Andrés Cholula
01.2017 - 01.2017
Au Pair
01.2015 - 01.2016
Gabriel Celaya