Gabriel Godinez
Summary
Adept at problem-solving and customer support, I enhanced client satisfaction and operational efficiency at Nutrition as Therapy. Skilled in data entry and verbal communication, my track record includes mentoring teams, streamlining project execution at Reliable Resources, and achieving a zero-accident record as a CDL Truck Driver, demonstrating both hard and soft skills.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Nutrition as Therapy
10.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
Project Manager
Reliable Resources
01.2023 - 10.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
CDL Truck Driver
Lewis Crane and Hoist
01.2022 - 11.2022
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Collaborated with dispatchers to optimize delivery schedules, maximizing efficiency in daily operations.
- Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.
- Adjusted driving techniques based on traffic patterns, reducing delays in delivery times while maintaining safety standards.
- Completed regular maintenance checks on the truck to prevent breakdowns and reduce downtime.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Demonstrated flexibility by adapting to changing client needs or unexpected situations while maintaining professional composure.
- Managed proper loading and unloading of cargo, adhering to weight limits and securing loads for safe transport.
- Assisted with training new drivers on company policies, safety protocols, and best practices for CDL truck driving.
Laborer
Duininck Inc.
09.2020 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Education
High School Diploma -
CBTis75
Dolores Hidalgo Cuna De La Independencia Nacional, Guanajuato, Mexico07-2020
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Customer communications
- Call Control
- Answering questions
- Complaint resolution
- Appointment Scheduling
- FLUENT IN English and Spanish
- Documentation And Reporting
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Call Center Representative
Nutrition as Therapy
10.2023 - Current
Project Manager
Reliable Resources
01.2023 - 10.2023
CDL Truck Driver
Lewis Crane and Hoist
01.2022 - 11.2022
Laborer
Duininck Inc.
09.2020 - 11.2021
High School Diploma -
CBTis75
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