Overview
Work History
Summary
Education
Skills
Languages
Software
Work Preference
Work Availability
Timeline
SeniorSoftwareEngineer

Gabriel Ramírez G.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work History

Technical Account Manager Lead

PayPal
01.2019
  • Manage and development of top tier accounts for Mexico and Latam
  • Product upgrades, process optimizations and personal consulting to big accounts and merchants
  • Customer training in 17 countries of the region, including Mexico, South America and Caribbean
  • New PayPal products adoptions; Discover and sell of new projects
  • Personal advisory to IT teams and business units, both internal and external
  • Management of the engineering teams during high seasonality events (Hot Sale, El Buenqq Fin, etc.).

Sr. Technical Account Manager

Smart AdServer
07.2014 - 06.2018
  • Responsible of development of key accounts in Mexico and Latin America
  • Re-activation of old accounts, representing 35% income for Latam
  • Revenue optimization for programmatic ads, generating a 50k USD income per month for the region
  • Client trainings in 17 different countries
  • Win of new accounts, representing income of programmatic business for an extra 27% for the region.

Web Development Manager

Proscai
10.2004 - 07.2014
  • Creation of web technologies area in the company, bringing a new income source for the company
  • Managing and development of new products with web technologies
  • Account management for web product clients
  • Creation of Emergency POS system, allowing clients' operation without internet connection.

Information Analyst

EDS
03.2000 - 10.2004
  • Project management at Centro de Ingeniería de Software, CIS (Software Engineering Centre)
  • Web application development for internal and external clients
  • APIS software design and development for Aeroméxico.

Summary

Technical Account Manager with more than 10 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.

Education

Bachelor of Science - Computer Science Engineering

Universidad La Salle
Mexico City
08.1996 - 12.2000

Speciality - Computer Science Engineering - Web Projects Management

UTEL
Mexico City
01.2016 - 08.2017

Skills

  • Software Development
  • Problem-solving abilities
  • Analytical Skills
  • Active Listening
  • Technical Writing
  • Interpersonal Communication
  • Problem-solving aptitude
  • Requirements management
  • Professionalism
  • Lifecycle Management
  • Organizational Skills
  • Team building
  • Customer Relationship Management
  • Product Demonstration
  • Technical consulting
  • Excellent Communication
  • Written Communication
  • Decision-Making
  • Customer Needs Assessment
  • Interpersonal Skills
  • Product Lifecycle Management
  • CRM Software
  • Pre-sales support
  • Project Management
  • Customer Retention
  • Relationship Building
  • Account Management
  • Teamwork and Collaboration
  • Team Collaboration
  • Cross selling
  • Multitasking
  • Business Development
  • Product Knowledge
  • Problem-Solving
  • Effective Communication
  • Customer Relationship Management (CRM)
  • Verbal and written communication

Languages

Spanish
Native language
English
Proficient (C2)
C2
French
Elementary (A2)
A2

Software

Microsoft Office

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Account Manager Lead

PayPal
01.2019

Speciality - Computer Science Engineering - Web Projects Management

UTEL
01.2016 - 08.2017

Sr. Technical Account Manager

Smart AdServer
07.2014 - 06.2018

Web Development Manager

Proscai
10.2004 - 07.2014

Information Analyst

EDS
03.2000 - 10.2004

Bachelor of Science - Computer Science Engineering

Universidad La Salle
08.1996 - 12.2000

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Gabriel Ramírez G.