Summary
Overview
Work History
Education
Skills
Software
Timeline
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Gabriel San Juan

Gabriel San Juan

SENIOR COSTUMER SUCCESS SPECIALIST
Torreón, Coahuila,COA

Summary

Dynamic sales professional with a proven track record at TELEPERFORMANCE, consistently exceeding sales targets and enhancing client relations. Skilled in strategy development and objection handling, I excel in driving revenue growth and fostering customer loyalty through effective communication and personalized service.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Sales Agent

WHERE AND WHEN AGENTS
03.2025 - Current
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

OUTBOUND RETRIEVAL AGENT

BIS CONTACT CENTER
01.2025 - Current
  • Place outbound calls to collect contact information with medical centers and confirming the presence of providers to do HIPAA compliant medical record requests. for HEDIS and Risk Adjustment Reviews.
  • Secured and kept all information strictly confidential to prevent breaches.
  • Informed clients of policies and procedures.
  • take inbound calls about existing requests to guide facilities to provide just the requested information in a HIPAA compliant environment.

Retention Specialist

TELEPERFORMANCE
11.2022 - 06.2025
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.

OPI INTERPRETER

HQ HUMAN SERVICES
06.2024 - 01.2025
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Interpreted remotely through phone to facilitate communication between parties unable to meet in person.
  • Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

ACCOUNT MANAGER REPRESENTATIVE

BCONNECT
09.2016 - 12.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

COSTUMER SUPPORT REPRESENTATIVE

BCONNECT
11.2015 - 09.2016
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.

Appointment Setter

BCONNECT
01.2015 - 11.2015
  • Set appointments for healthcare at ISSSTE
  • provided required information for the appointment to be valid.
  • reschedule existing appointments
  • cancel appointments

Assistant Production Engineer

NARTEX LABS
07.2013 - 12.2014
  • Conducted root cause analysis on production issues, providing recommendations for corrective actions to minimize future occurrences.
  • Supported the implementation of Lean Manufacturing principles to eliminate waste and improve overall plant efficiency.
  • Collaborated with cross-functional teams to ensure seamless coordination in the production process.
  • Trained junior technicians on equipment operation, safety protocols, and quality standards to maintain a high-performing workforce.
  • Maintain required levels of prime resources and generate acquisitions orders when needed.

Education

Associate of Applied Science - Manufacturing Engineer

UNIVERSIDAD TECNOLOGICA DE TORREON
Torreón, Coahuila, Mexico
05.2001 -

Skills

Strategy development

Software

Office

Salesforce

Google workspace

Timeline

Sales Agent

WHERE AND WHEN AGENTS
03.2025 - Current

OUTBOUND RETRIEVAL AGENT

BIS CONTACT CENTER
01.2025 - Current

OPI INTERPRETER

HQ HUMAN SERVICES
06.2024 - 01.2025

Retention Specialist

TELEPERFORMANCE
11.2022 - 06.2025

ACCOUNT MANAGER REPRESENTATIVE

BCONNECT
09.2016 - 12.2019

COSTUMER SUPPORT REPRESENTATIVE

BCONNECT
11.2015 - 09.2016

Appointment Setter

BCONNECT
01.2015 - 11.2015

Assistant Production Engineer

NARTEX LABS
07.2013 - 12.2014

Associate of Applied Science - Manufacturing Engineer

UNIVERSIDAD TECNOLOGICA DE TORREON
05.2001 -

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Gabriel San JuanSENIOR COSTUMER SUCCESS SPECIALIST