Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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GABRIEL VEGA

GABRIEL VEGA

Mexicali

Summary

Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Team Leader

PolyGroup de Mexico
Mexicali
09.2024 - Current
  • Directly manage and develop a customer service team, handling product inquiries, warranty claims, and pump troubleshooting.
  • Promote a customer-first culture by encouraging empathetic and conversational interactions over transactional support.
  • Identify performance gaps, and implement tailored coaching to improve individual and team KPIs.
  • Collaborate cross-functionally with logistics, QA, and marketing to streamline customer resolutions, and seasonal campaign support.
  • Lead team huddles and daily reports to align tasks, track productivity, and communicate goals.
  • Coordinated team activities to ensure smooth workflow and task completion.
  • Facilitated communication between team members and management for project alignment.
  • Oversaw daily operations to ensure adherence to company standards.
  • Resolved conflicts among team members to maintain a positive work environment.

Supervisor Lead - Poly Group Campaign

TSI de Mexico
Mexicali
02.2022 - 09.2024
  • Promoted from Sales Representative due to consistent performance and leadership capabilities.
  • Supervised a service-focused campaign supporting PolyGroup customers in the U.S., ensuring agents met service-level agreements, and call quality standards.
  • Spearheaded coaching strategies to improve agent engagement, customer rapport, and upsell opportunities.
  • Helped migrate service approaches from scripted to conversational, leading to higher CSAT scores.
  • Reported key metrics to senior management, and drove team goal alignment.
  • Supervised daily operations to ensure efficient workflow and task completion.
  • Enforced compliance with company policies and industry regulations.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.

Sales Representative - Parts Geek Campaign

TSI de Mexico
Mexicali
02.2022 - 08.2022
  • Handled inbound soft sales for auto parts customers across North America, maintaining strong product knowledge.
  • Exceeded monthly sales targets by identifying customer needs, and providing accurate product solutions.
  • Delivered excellent customer service, and earned recognition for consistency in upselling and cross-selling..
  • Supported the onboarding and training of new hires, improving time to productivity.
  • Managed customer inquiries and provided product information to enhance satisfaction.
  • Participated in training sessions to stay updated on product knowledge and sales strategies.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Maintained accurate records of all sales and prospecting activities.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Reviewed monthly performance against targets set by management team.
  • Identified opportunities for cross-selling additional products and services.

Education

High School Diploma -

Lincoln High School
USA
01-2022

Skills

  • Customer service
  • Performance coaching
  • Conflict resolution
  • KPI management
  • Team leadership
  • Effective communication
  • Team building
  • Problem solving
  • Leadership
  • Verbal and written communication
  • Expectation setting
  • Analytical thinking
  • Team motivation
  • Team supervision
  • Quality improvement
  • Attention to detail
  • SOP adherence
  • Leading team meetings
  • Call center operations
  • Coaching
  • Goal setting
  • Documentation and reporting
  • Key performance indicators
  • Coaching and mentoring
  • Performance evaluations
  • Teamwork and collaboration
  • People management
  • Problem-solving
  • Influencing skills

Languages

Spanish
First Language
English
Proficient (C2)
C2

Affiliations

  • Volunteer cooking events showcasing authentic Jalisco cuisine
  • Leading team-building role-play sessions to improve communication and customer service
  • Traveling to experience diverse cultures and regional gastronomy

References

References available upon request.

Timeline

Team Leader

PolyGroup de Mexico
09.2024 - Current

Supervisor Lead - Poly Group Campaign

TSI de Mexico
02.2022 - 09.2024

Sales Representative - Parts Geek Campaign

TSI de Mexico
02.2022 - 08.2022

High School Diploma -

Lincoln High School

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GABRIEL VEGA