Summary
Overview
Work History
Education
Skills
Timeline
Gabriel Villegas Contreas

Gabriel Villegas Contreas

Customer Service Representative
Cuernavaca, Morelos

Summary

Dynamic customer service professional with a proven track record at Eikon Productions, adept at problem-solving and active listening. Enhanced customer satisfaction through efficient issue resolution and product knowledge, resulting in increased loyalty. Skilled in creating engaging content and implementing effective marketing strategies, driving brand awareness and boosting sales performance.




Overview

18
18
years of professional experience
1
1
Language

Work History

Customer Service Representative

EGEX S.A. DE C.V.
01.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Interviewer

Life Memoirs
11.2023 - 09.2024
  • Conducted interviews with participants to assess eligibility.
  • Increased candidate engagement by conducting thorough and personable interviews.

Marketing Assistant

Milagro Pharmaceuticals
03.2020 - 10.2022
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
  • Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.

Landscape Worker

Jlc Landscaping
06.2018 - 08.2019
  • Performed planting, watering, mulching, and edging of lawns.
  • Handled hedge, bush, and shrub trimming.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.

Customer Service Executive

Eikon Productions
12.2014 - 04.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

English Teacher

Universidad Internacional
09.2007 - 07.2010
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

Education

Bachelor of Arts - COMMUNICATION SCIENCE

National Autonomous University of Mexico, Ciudad De Mexico
05.2001 -

Skills

Customer service

Timeline

Interviewer - Life Memoirs
11.2023 - 09.2024
Customer Service Representative - EGEX S.A. DE C.V.
01.2022 - Current
Marketing Assistant - Milagro Pharmaceuticals
03.2020 - 10.2022
Landscape Worker - Jlc Landscaping
06.2018 - 08.2019
Customer Service Executive - Eikon Productions
12.2014 - 04.2018
English Teacher - Universidad Internacional
09.2007 - 07.2010
National Autonomous University of Mexico - Bachelor of Arts, COMMUNICATION SCIENCE
05.2001 -

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Gabriel Villegas ContreasCustomer Service Representative