Gabriela Avila Briones
Guadalajara, Jalisco
Summary
Proven track record in enhancing customer satisfaction and retention at COMPUCAD SA DE CV through expert CRM software management and exceptional problem-solving abilities. Spearheaded sales support initiatives, achieving significant improvements in client engagement. Demonstrates unparalleled attention to detail and teamwork, driving seamless operations and collaborative success.
Overview
8
8
years of professional experience
Work History
Sales Support-Sales Administrator
COMPUCAD SA DE CV
Guadalajara, Jalisco.
11.2015 - 03.2020
- Created invoices and processed payments from customers in accordance with company policies and procedures.
- Tracked shipments of orders placed by customers and notified them of delivery status updates accordingly.
- Researched market trends in order to help inform decisions about future product lines or services being offered by the company.
- Maintained accurate records of all transactions and customer interactions using CRM software.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Prepared detailed proposals outlining terms of sale including payment plans, discounts, warranties.
Administrative Assistant/Management
SOLUCIONES CONTABLES ISCO SC.
Guadalajara, Jalisco.
09.2012 - 10.2015
- Answered incoming calls and emails in a timely manner while providing excellent customer service.
- Organized and updated department operation documents including invoices, contracts, purchase orders, and personnel files
- Compiled data from different sources into one centralized database system for easy access by other departments.
- Prepared monthly reports detailing progress on projects as well as upcoming tasks.
- Developed administrative processes for review and approval by upper management and communicated and implemented new processes.
- Conducted staff training on administrative procedures to ensure seamless operations.
Education
BBA - Business Administration
Latin America University UAL
Guadalajara, Jalisco. México12-2019
Skills
- Sales Tracking
- Production Support
- CRM Software
- Client Retention Strategies
- Sales Support
- Attention to Detail
- Problem-solving abilities
- Effective Communication
- Customer Satisfaction
- Teamwork and Collaboration
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Sales Support-Sales Administrator
COMPUCAD SA DE CV
11.2015 - 03.2020
Administrative Assistant/Management
SOLUCIONES CONTABLES ISCO SC.
09.2012 - 10.2015
BBA - Business Administration
Latin America University UAL
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