Gabriela Berlioz Pulido
Naucalpan de Juárez
Summary
I aim to leverage my customer service expertise to exceed expectations, foster lasting relationships, and drive positive outcomes. Excited about contributing to company success in a collaborative environment while furthering my professional growth.
Overview
6
6
years of professional experience
Work History
Customer Success Executive
Thomson Reuters Corporation
07.2022 - Current
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Assisting in troubleshooting and resolving customer issues that may arise within the system.
- Validating customer needs, shaping product plans, and driving sales to close.
- Uses an automated and insight-driven CRM workflow to progress deals.
- Assisting in billing error correction processes and addressing billing inquiries that customers may have.
Customer Account Specialist
PepsiCo
09.2021 - 07.2022
- Execute order management procedures within SAP.
- Proactively communicate with customers regarding potential changes in their orders and delivery dates.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Streamlined account management processes for increased efficiency and productivity.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Execute order management procedures within SAP.
Customer Service Specialist
GRUPO HI-TEC
02.2018 - 10.2019
- Quote to delivery management using SAP.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Technical Grafic Design -
Colegio Montreal
Estado De México 01.2009
Skills
- Operations Management
- Account Management
- Research and analysis
- Customer-Oriented
- New Business Development
- Customer Service
- Business Case Development
- Problem Resolution
Languages
Inglés
Advanced (C1)
Francés
Elementary (A2)
Additional Information
SAP
Dynamics
SalesForce
Oracle
Gainsight
Personal Information
- Date of Birth: 11/09/1991
- Nationality: Mexicana
Timeline
Customer Success Executive
Thomson Reuters Corporation
07.2022 - Current
Customer Account Specialist
PepsiCo
09.2021 - 07.2022
Customer Service Specialist
GRUPO HI-TEC
02.2018 - 10.2019
Technical Grafic Design -
Colegio Montreal
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