Gabriela Borbon Chavez
Cananea, Sonora
Summary
Reliable customer service representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Offers positive and professional communication skills. Understands importance of delivering food quickly, getting orders correct and quickly handling problems. Energetic and upbeat with flexible schedule.
Overview
16
16
years of professional experience
Work History
Customer Service & Installation Support Specialist
Results CX
Hermosillo
07.2023 - 06.2026
- Provided customer support for installation services, assisting customers with concerns related to windows, doors, flooring, cabinets, and other home improvement projects. Coordinated with installers, service providers, and business partners to resolve installation issues and ensure timely project completion. Conducted follow-up with customers, documented service cases, and prepared Settlement & Release (S&R) agreement forms to facilitate issue resolution and customer settlements while maintaining a high level of customer satisfaction.
Food Runner/Room Service Server
As You Are
Brooklyn
12.2022 - 03.2023
- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Effectively multitasked within fast-paced environment.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Offered insight into menu items to answer customer questions.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
Front Desk/Hostess
La Pecora Bianca Bryant Park
New York
08.2022 - 01.2023
- Arranged restaurant reservations.
- Greeted guests and assigned table with help of resy app.
- Provided guests with information about menu items, made suggestions and took orders for room service and made the deliver in trays.
Customer Service Supervisor
Chen Marketing Inc.
Woodbury
04.2021 - 08.2022
- Processed cash and credit transactions with POS system and cash register.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to
encourage customer sales and move overstock items.
Retention Specialist
San Francisco Chronicle Newspaper
Cananea
03.2020 - 11.2021
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
Customer Service Agent
Listen Trust
Hermosillo
03.2016 - 09.2017
- I worked on the campaign called capital brands which I would take calls for customer service for nutribullet, which basically I would help the customer to replace blades, cups, or anything that would be broken.
Customer Service Agent/Sales Representative
Teleperformance
Hermosillo
10.2013 - 02.2017
- Assisted customers with troubleshooting with their internet phone an cable services from Comcast, at the same time I would be sales rep which I would upgrade their services
- After being an agent for eight months I became floor support which I
would help agents to put in orders, or even take sup calls. - Then after a year and a half I applied for quality assistant and I got the position so I would listen to agents calls and would give them feedback on what they were doing good.
- Successful, accomplished in exceeding challenging sales targets using excellent communication and closing skills
- Build connections with relationship-driven approaches and consultative sales techniques.
- Bring products and services to life with rich descriptions and engaging presentations.
Coffee Barista
Coffee Point
Cananea
06.2010 - 03.2013
- Created complex, hand-crafted beverages based upon customer preferences.
- Educated customers on beverage menu items and provided samples of daily brews.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
High School Diploma -
Preparatoria Lazaro Cardenas
06.2013
Some College (No Degree) - Biotechnology
Universidad Autonoma De Ciudad Juarez
Skills
- Effective Multitasking
- Food Delivery
- Credit Card Payment Processing
- Customer Service
- Sales Closing
- Call Center Operations
- Technical Troubleshooting
- Espresso Machine Operation
- Tea Expertise
- Safe Food Handling Practices
- Guest Registration
- Computer Skills
- Appointment Confirmation
- Microsoft Office
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Customer Service & Installation Support Specialist
Results CX
07.2023 - 06.2026
Food Runner/Room Service Server
As You Are
12.2022 - 03.2023
Front Desk/Hostess
La Pecora Bianca Bryant Park
08.2022 - 01.2023
Customer Service Supervisor
Chen Marketing Inc.
04.2021 - 08.2022
Retention Specialist
San Francisco Chronicle Newspaper
03.2020 - 11.2021
Customer Service Agent
Listen Trust
03.2016 - 09.2017
Customer Service Agent/Sales Representative
Teleperformance
10.2013 - 02.2017
Coffee Barista
Coffee Point
06.2010 - 03.2013
High School Diploma -
Preparatoria Lazaro Cardenas
Some College (No Degree) - Biotechnology
Universidad Autonoma De Ciudad Juarez