Gabriela Gómez Carpio
Sales, Technical And Customer Service Specialist
Hermosillo
Summary
I'm renowned for my years of experience for assessing operational needs, developing cost-saving solutions and increasing customer satisfaction. I consider myself resourceful and well organized, with excellent leadership and an excellent history of teamwork. I'll apply my skills to a new position in the long term with enthusiasm even in high stress situations to achieve goals on time.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Listen Trust
Sales Agent
01.2024 - 07.2024
- I love this job is well paid and commissions are great, I consider I'm good in sales, I was working from 9pm-4am and that was the only negative thing that made me give up, because I spend months requesting a schedule change to the morning and they couldn't provide a solution so I'm looking for something during the mornings and to stay in long term.
- I can Increase customer satisfaction by promptly addressing inquiries and providing detailed information on products.
- Contributed to customer retention through exceptional attention to detail in accurately depicting item conditions.
Customer service and sales
Home Depot
07.2023 - 12.2023
- I'm very good at explaining all kinds of situations to customers even if is a complicated case because I am sure to create special cases sometimes and escalate the situation
- Call center intugo (home office) June 2023 - December needs
- I learned even more about being multitasking
- I had for every case depending on the call flow and customer ESVS just mentioning some, is most likely a different system different platforms and systems like VMWARE, CRM, home, Customer service and sales for homedepot.com using
Disney+ Technical Support
Agent
05.2022 - 06.2023
- In this position, I used to work for streaming services like Disney+, Hulu, ESPN+, and even Starz, I learned more about the most effective way to resolve technical issues, first I used a CRM platform called Salesforce, to take notes for every step taken during the call, check for previous interactions with the customer, and procedures; I worked using other platforms to verify personal information, check the status of the customer subscription, blocks, changes, this was a "multitasking" job in the major sense, because I also worked in the Chats department and had to answer two conversations always and contact the higher level of support sometimes, or call the customer if it was necessary and I really liked that
- I like to focus on my work so the customers can have access to the services they paid for and avoid future issues, because I gave them a lot of different tips for troubleshooting their devices, some of them even took notes and it is very satisfying that once the call finished they were happy and grateful, that to me was a great joy and I felt successful
- It was a good job, but I'm looking for the best opportunity to grow and earn more.
Abra - Cryptocurrency App Tech Support
Agent
04.2021 - 02.2022
- I dedicated full time to this campaign for a company and app called "Abra" this is an app to manage as a virtual wallet a lot of different cryptocurrencies that is really popular in Philippines, I had to answer a lot of emails daily basis, for all kinds of issues and bugs that the customers could have, This was a temporary job option, I enjoy the time working there, I improved my writing fluency and grammar.
Customer service
Allegro Response teleservices
03.2020 - 04.2021
- I really liked this job because I improved my level of English, speaking fluency and it was a relief to work from home in quarantine time, but I had to quit because in the campaign that I was in (Kalorik) we were supposed to provide quality customer service as in any other call center, but they didn't allow us to do what the customers needed such as refunds, cancellations, also many times it was impossible to know what was happening with the parcel and the same customers called up to 3 times per week (for months) to find out what had happened with their products, there came a time when our list of escalations exceeded a thousand customers, without any solution, I got tired of this, I like to help people and it was very rarely possible there.
Sales Specialist and donations
Listen Trust
07.2015 - 05.2020
- Working in this call center is an excellent way to generate extra income since they used to give you the opportunity to decide how many hours dedicate to it per week in temporary campaings and it was my second income job in weekends.
- I had supported temporary sales and donation campaigns since 2014; From April to August there are donation campaigns in English and Spanish for Teleton USA and Operation smile (foundation that guarantees operations for children with cleft lip of limited resources; Also in high sales season from November to February I have supported the sale of products to clients from all Latin America, the United States and thanks to this I have a lot of experience in sales, I do a good job convincing customer based on their needs and I'm fluent in words and I provide professional customer service.
Director
Luz Maria Morales Dávila at the Francisco Morales Dávila Law Firm
2 2015 - 3 2020
- During all that time I learned a lot about personnel management since I was a receptionist and supervisor, I attended to clients giving them advice and guiding them on which method was the best for them to carry out according to their needs, providing expert and friendly assistance
- My focus was always to participate in the continuous improvement of the quality management system, I scheduled appointments with the firm's lawyers and also in charge of coordinating the activities of the office every week with my colleagues to streamline operations so it was mostly teamwork, I was always involved in a respectful and very calm environment.
Education
Bachelor's degree - Business Administration
University of Sonora (UNISON)
Hermosillo, Sonora 08.2013 - 05.2016
Completed High School Certificate - Languages
High School College of the State of Sonora, C.O.B.A.C.H.
Hermosillo, Sonora 01.2013 - undefined
Skills
- Immediate availability
- Bilingual
- Logistics
- Expert and friendly customer service
- Sales specialist
- Microsoft Office: Word - Excel - Power point - Photoshop - Google drive - Adobe Illustrator
- Accounting program: Contaplus
- Internet and advertising on social networks
- Pc, printer, scanner, etc
- Copier and cashier, as cash handling was constantly required
- Cryptocurrency Knowledge
- Technical Analysis
Timeline
Listen Trust
Sales Agent
01.2024 - 07.2024
Customer service and sales
Home Depot
07.2023 - 12.2023
Disney+ Technical Support
Agent
05.2022 - 06.2023
Abra - Cryptocurrency App Tech Support
Agent
04.2021 - 02.2022
Customer service
Allegro Response teleservices
03.2020 - 04.2021
Sales Specialist and donations
Listen Trust
07.2015 - 05.2020
Bachelor's degree - Business Administration
University of Sonora (UNISON)
08.2013 - 05.2016
Completed High School Certificate - Languages
High School College of the State of Sonora, C.O.B.A.C.H.
01.2013 - undefined
Director
Luz Maria Morales Dávila at the Francisco Morales Dávila Law Firm
2 2015 - 3 2020
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