Gabriela Hernández Tristán

• Community manager
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
• Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
• Collected, arranged, and input information into database system.
• Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.

• Streamlined business operations through the development of comprehensive process maps and documentation.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Enhanced team performance by providing ongoing training and support on new processes and tools.
• Analyzed and documented company processes for executive leadership and suggested areas for improvement.

- Designed and deployed face-to-face and virtual training strategies

- Managed the logistics of infrastructure (training space, computer equipment, real estate, projectors) for face-to-face courses at national level

- Coordinate training schedules and dates and notify all stakeholders and participants.

-SAP implementation project: recording and archiving purchases and sales, and issuing invoices and receipts.

-Prepared materials for skills development classes.

-Development and implementation of training programmes related to the SAP ERP system.

-Taught basic Microsoft Excel and Word courses to trade union staff.

- Support in the documentation of the processes and the preparation of the main user manuals.

-Project management: assistance in monitoring project phases and supporting the project manager

- Change Management: Support and follow up with change agents in each area.

-Distributed visual material to reinforce the company's internal communication.

-Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

-Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

-Worked with the Heads of Department to ensure the follow-up and completion of the tasks of the team projects.

-Conducted meetings and introducing idea generation methods, paying attention to unionized staff.

-Suggestions for digital tools and guided team learning in training sessions

- Monitoring quality indicators for areas allocated to individual teams.