Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Venegas

Computer Systems / Sales & Customer Service Role
Guadalajara

Summary

Dynamic insurance professional with a proven track record at Qualitas Insurance Company, excelling in client assessment, acquisition and claims processing. Skilled in negotiation and effective communication, I have successfully assessed accident liability and fostered strong customer relationships and satisfaction in a competitive market.

Overview

23
23
years of professional experience
2
2
Languages

Work History

Insurance Sales Broker

Qualitas Insurance Company
01.2022 - Current

Attracting New Clients

Remote Customer Service

Remote Claims Advice

Auto Claims Adjuster

Qualitas Insurance Company
09.2005 - 12.2020

Company Representation

Accident-Related Legal Advice

Determinate Accident´s Liability

Identify Records of Possible Fraud

Determine, investigate and examine the actual causes of an accident.

Determine liability in an accident based on state and federal laws.

Damage assessment.

Negotiation of short-term payments.

Promote agreements, mediation between authorities and third parties.

Communicate and correct errors of omissions.

Occident Zone Project Coordinator Jalisco Branch

Regio System De Mexico SA De CV
06.2003 - 03.2004

General project coordinator HP-BBV Bank Occident Zone.

Managed engineering personnel from several occident zone states to oversee preventative maintenance for HP.

Management of Administrative Systems (Help Desk) remotely to control and administration of BBV Bank branch.

Direct deal with HP staff, customer service and spare parts management.

Finance System Administrator

Mobility Secretary of Jalisco State
05.2002 - 06.2003

Administration and Updating Database

Analysis and Design of Systems

Education

Major Bachelor of Computer Systems - Technology Education

Universidad Del Valle De Atemajac UNIVA
Zapopan, Jalisco, Mexico
05.2001 -

Skills

Remote customer service

Claims processing

Accident liability assessment

Negotiation strategies

Effective communication

Listening skills

Problem solving

Client acquisition

Sales strategy

Strong negotiation skills

Sales strategy development

Customer retention

Teamwork

Timeline

Insurance Sales Broker

Qualitas Insurance Company
01.2022 - Current

Auto Claims Adjuster

Qualitas Insurance Company
09.2005 - 12.2020

Occident Zone Project Coordinator Jalisco Branch

Regio System De Mexico SA De CV
06.2003 - 03.2004

Finance System Administrator

Mobility Secretary of Jalisco State
05.2002 - 06.2003

Major Bachelor of Computer Systems - Technology Education

Universidad Del Valle De Atemajac UNIVA
05.2001 -

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Gabriela VenegasComputer Systems / Sales & Customer Service Role