Gabriela Fernanda Anaya Ceseña
Tijuana, Baja California
Summary
Bachelor's degree in Clinical Psychology, with a strong interest in entering the job market to apply my knowledge in a practical manner. Seeking an opportunity to gain professional experience in administrative, customer service, and healthcare fields.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Contact Center Agent
XB Fullfilment
10.2021 - 01.2024
- Completion of tasks in compliance with workplace regulations and current legislation.
- Explanation of product prices and packages, as well as addressing customer questions and concerns.
- Stock control, replenishment, and management of available merchandise.
- Maintaining good relationships with customers to achieve sales objectives.
- Attending and following up on customer inquiries and complaints.
- Identifying customer needs and providing solutions to ensure their satisfaction.
Practice Psychologist
Centro de Apoyo y Orientación PsicológicaCAOP
08.2019 - 06.2020
- Clinical interview.
- Individual therapy for adolescents and adults using Gestalt approach.
- Management of records.
- Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.
- Redaction and Preparation of reports.
- Facilitated psychoeducational workshops for patients and families, increasing understanding of mental health issues and available resources.
Practice Psychologist
SERENA DAYCARE
01.2019 - 06.2019
- Design and implementation of activities for cognitive stimulation and positive reminiscence in senior adults: group modality.
- Clinical interview and management of clinical history.
Education
Bachelor's Degree in Clinical Psychology -
CETYS Universidad Campus Tijuana
Tijuana06.2021
Skills
- Writing
- Proficiency in Office Suite (Word, PowerPoint, Excel, etc)
- Creativity
- Multitasking skills
- Punctuality
- Responsibility
- Attention and concentration
- Organization and planning
Certification
Diploma in Thanatology with a Humanistic Approach.
Languages
English
Upper intermediate (B2)
Timeline
Contact Center Agent
XB Fullfilment
10.2021 - 01.2024
Practice Psychologist
Centro de Apoyo y Orientación PsicológicaCAOP
08.2019 - 06.2020
Practice Psychologist
SERENA DAYCARE
01.2019 - 06.2019
Bachelor's Degree in Clinical Psychology -
CETYS Universidad Campus Tijuana
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