Gabriel Enrique Casco Herrera
Mexico City,Mexico
Summary
Accomplished Customer Service and Sales Representative with a proven track record at Teleperformance, excelling in conflict resolution and customer retention. Skilled in technical support and active listening, adept at enhancing customer satisfaction and loyalty. Expert in leveraging de-escalation techniques and information security to secure repeat business and maintain high client satisfaction ratings.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance
09.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
Farmacia Independencia
01.2019 - 08.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Economics
Universidad Tecnológica Latinoamericana En Linea
Mexico City, Mexico08.2025
Skills
- Information Security
- Account updating
- Paperwork Processing
- Report Generation
- Call Management
- De-Escalation Techniques
- Call center experience
- Technical Support
- Active Listening
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Teleperformance
09.2023 - 03.2024
Sales Representative
Farmacia Independencia
01.2019 - 08.2023
Economics
Universidad Tecnológica Latinoamericana En Linea
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