Gaby Gutierrez
Operations Supervisor
Merida
Summary
Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Skills
- Calendar Management
- Operations & special projects
- Team engagement
- Meeting support
- Travel & expense management
- Email Management
Overview
2
2
years of professional experience
5
5
Certifications
2
2
Languages
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Planned corporate meetings, lunches and special events for groups of 15+ employees.
- Prepared and distributed payroll for staff of 2 direct reports.
Work History
Executive Assistant / Supervisor
Cash App
02.2022 - Current
- Handled Calendar for 15 members
- Managed executive calendars, payroll, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Analyzed department metrics and performance and reported findings to management.
- Promoted overtime, collecting 50 hours per week}
- Organized and coordinated conferences and monthly meetings.
Customer Success Contractor
Cash App
09.2021 - 02.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention
- Managed 100 chat customer support requests per day
Education
BBA - Business Management
TecMilenio University
Merida, Mexico06.2022
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Certification
- EFSET English Certificate 66/100 (C1 Advanced) from EF Standard English Test (EF SET)
- Certified International Business Manager, UTM TecMilenio Certificate
Timeline
Executive Assistant / Supervisor
Cash App
02.2022 - Current
Customer Success Contractor
Cash App
09.2021 - 02.2022
BBA - Business Management
TecMilenio University
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