Summary
Overview
Work History
Education
Skills
Timeline
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Gael Mendoza Araujo

ㅤㅤ
Guadalajara

Summary

Results-driven professional experienced in operations management, quality assurance, and training across diverse industries. Skilled in leading teams, coordinating training activities, and serving as the primary point of contact for clients. Proficient in handling inbound and outbound calls and chats within sales, customer service, technical support, and back-office environments.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Operations Supervisor

Teleperformance
10.2024 - Current
  • Acted as the primary liaison for client accounts, adapting to operational needs and ensuring alignment with internal HR processes.
  • Managed payroll processing and HR operations, including overtime (OT), time off (UT), onboarding, and benefits administration.
  • Designed and implemented personalized development plans to improve agent performance, skills, and key service metrics.
  • Led regular training, mentoring, and coaching sessions to enhance service quality and ensure adherence to internal standards.
  • Monitored agent performance and generated reports to maintain compliance with KPIs and quality benchmarks.
  • Resolved escalated issues efficiently, ensuring high client satisfaction and process continuity.

Bilingual Agent

Teleperformance
01.2024 - 10.2024
  • Consistently met or exceeded sales targets by identifying customer needs and offering tailored solutions—whether in mobility services or telecom packages.
  • Adapted quickly to different industry platforms (CRM systems, POS software, and customer portals) to efficiently process transactions and track service interactions.
  • Built trust and loyalty through clear communication, product knowledge, and a commitment to positive customer outcomes.
  • Delivered high-quality customer service across fast-paced environments, ensuring satisfaction through effective issue resolution, upselling, and personalized support.
  • Handled complex customer inquiries, managing complaints, and de-escalating conflicts with professionalism and empathy.
  • Provided peer coaching and support to enhance team performance.

Education

Bachelor's Degree - Business Administration

Universidad del Valle de México
Guadalajara, Jal
01.2025 - 01.2028

High School Diploma - undefined

Universidad de Guadalajara
Guadalajara, Jal
08.2020 - 07.2023

Skills

  • Attention to detail

  • Effective communication

  • Quality assurance

  • Call handling

  • Conflict resolution

  • Leadership

  • Client relationship management

Timeline

Bachelor's Degree - Business Administration

Universidad del Valle de México
01.2025 - 01.2028

Operations Supervisor

Teleperformance
10.2024 - Current

Bilingual Agent

Teleperformance
01.2024 - 10.2024

High School Diploma - undefined

Universidad de Guadalajara
08.2020 - 07.2023

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Gael Mendoza Araujoㅤㅤ