Ganesh Anavarathan
Zapopan
Summary
Strategic Fraud Risk and Operations Leader with 20+ years of experience in banking and financial services across global hubs (US, Mexico, India, MEA). Proven track record in fraud prevention, disputes operations, and compliance — having led global delivery teams of 650+ FTEs. Deep expertise in building and scaling managed services. Adept in stakeholder management, SLA governance, fund recovery, and fraud systems integration (Actimize, Falcon, VRM).
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Manager – Global Delivery & Transformation
Tata Consultancy Services
05.2014 - Current
- Directed global fraud and Disputes operations, overseeing 650+ FTEs across TCS hubs; delivered enhanced detection frameworks, reduced false positives by 20 bps, and maintained OCC compliance.
- Spearheaded business development for Fraud & Disputes portfolios—grew Disputes business from 240 to 425+ FTEs in 2 years; won RFS for Fraud Investigations; led multiple RFPs adding 1000+ FTEs across functions.
- Drove fraud loss mitigation improvements (~15%) via automation and workflow enhancements.
- Led dispute operations for fraud and non-fraud transactions; recovered funds through networks (Visa, Mastercard) and acquiring banks.
- Coached analysts on authorization logic and fraud typologies; improved procedural quality and compliance audit readiness.
- Designed KPI dashboards to track SLA, detection rate, fraud leakage, and referral rate.
- Conducted internal fraud training workshops at TCS, mentoring cross-functional fraud teams.
Assistant Manager
Scope International Pvt Ltd (Standard Chartered Bank Captive)
09.2011 - 05.2014
- Directed fraud operations across the Middle East and Africa regions, embedding robust fraud policy frameworks in alignment with Standard Chartered Bank's global risk strategy and regulatory expectations.
- Drove improvements in case closure rates and procedural compliance, strengthening operational rigor and audit readiness across regional fraud teams.
- Designed and deployed fraud detection rules for credit cards by collaborating with data analytics teams to leverage insights on emerging fraud patterns and trends.
- Led rapid response and mitigation efforts against BIN attacks, ATM compromises, and identity theft incidents, minimizing exposure through swift deployment of adaptive detection strategies and controls.
- Stakeholder Alignment: Collaborated with product teams, IT specialists, and executives to align program objectives and deliverables.
- Achieved 'Excellent' rating in SCB Group Audit through process control design and risk documentation.
Assistant Manager
Citibank N.A.
01.2011 - 08.2011
- Provided strategic advisory on legal operational processes, ensuring robust documentation practices and seamless compliance during internal legal audits and regulatory reviews.
Deputy Manager
Quatrro Analytics and Management Services
12.2007 - 01.2011
- Led fraud operations with a strategic focus on consumer lending frauds, including credit and debit card portfolios, driving initiatives to mitigate operational losses and enhance portfolio integrity.
Customer Service Specialist
Citibank N.A.
05.2004 - 12.2007
- Oversaw resolution of complex credit card disputes and fraud-related escalations, ensuring swift, customer-centric outcomes while maintaining high standards of service quality and compliance.
Accounts Executive
Ajuba Solutions Pvt Ltd
11.2002 - 05.2004
- Handled collections and delinquency management across customer portfolios.
Education
Bachelor of Science - Mathematics
University of Madras
04-2002
Post Graduate Diploma in Business Administration - Operations Management
Symbiosis Centre For Distance Learning
India04-2017
Post Graduate Program in Business Analysis - undefined
Purdue University
Skills
- Fraud Detection & Prevention Strategy
- Fund Recovery & Disputes Operations
- Global Delivery Leadership (650 FTEs)
- Business Development & RFP Leadership
- Stakeholder Engagement & SLA Governance
- Fraud Tools: Actimize, Falcon, VRM, Memento
- Process Reengineering Six Sigma Black Belt
- Agile SAFe Execution Automation in Risk
- Workshop Facilitation & Team Coaching
- English Language Proficiency – C1 Level
Certification
- Certified Six Sigma Black Belt (Management and Strategy Institute)
- Certified Risk and Compliance Management Professional (CRCMP – IARCP)
- Google Certified in Project Management
- Certificate in Leading Transformations: Manage Change – Macquarie University
- Leadership Skills Certificate – IIM Ahmedabad
- Certificate in Global Procurement and Sourcing – Rutgers University
Language & Relocation
English – C1 Proficient
Open to relocation across Europe (Eligible for EU Blue Card)
Timeline
Senior Manager – Global Delivery & Transformation
Tata Consultancy Services
05.2014 - Current
Assistant Manager
Scope International Pvt Ltd (Standard Chartered Bank Captive)
09.2011 - 05.2014
Assistant Manager
Citibank N.A.
01.2011 - 08.2011
Deputy Manager
Quatrro Analytics and Management Services
12.2007 - 01.2011
Customer Service Specialist
Citibank N.A.
05.2004 - 12.2007
Accounts Executive
Ajuba Solutions Pvt Ltd
11.2002 - 05.2004
Post Graduate Program in Business Analysis - undefined
Purdue University
Bachelor of Science - Mathematics
University of Madras
Post Graduate Diploma in Business Administration - Operations Management
Symbiosis Centre For Distance Learning
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