Ganesh Anavarathan
Senior Transformation Professional | Six Sigma Black Belt
Zapopan
Summary
Strategic Process Excellence & Transformation Leader | Six Sigma Black Belt Proven executive with 20+ years of experience driving operational excellence, process reengineering, and transformation across global BFSI delivery hubs. Expert in leading large cross-functional teams, embedding Six Sigma and Lean methodologies, and delivering consulting-led process improvement initiatives that generate multi-million-dollar value. Adept at building performance governance models, executive dashboards, and change frameworks that align with enterprise goals.
Overview
23
23
years of professional experience
6
6
Certifications
Work History
Senior Program Manager / Delivery Manager
Tata Consultancy Services (TCS)
05.2014 - Current
- Led end-to-end process transformation initiatives across BFSI operations, improving SLA adherence, service quality, and compliance in global hubs (India, Mexico, U.S.) supporting 650+ FTEs.
- Delivered $15M in business benefits through end-to-end process reengineering using Six Sigma methodologies.
- Spearheaded multiple Lean Six Sigma projects that achieved key metrics:
- Reduced false positives in fraud detection by 20 basis points
- Enhanced dispute resolution turnaround by 15%
- Built and institutionalized OKR and KPI dashboards to provide leadership with real-time insight into delivery performance, enabling proactive governance.
- Embedded automation-driven transformation models, boosting fraud mitigation/detection rates by ~15% while improving compliance accuracy.
- Led consulting engagements with banking clients to redesign and standardize operating models across geographies.
- Partnered with product, technology, compliance, and operations teams to align transformation goals, implement risk controls, and strengthen customer experience.
- Acted as the executive interface for delivery performance, issue resolution, and innovation adoption across portfolios.
Functional Consultant (Legal & Compliance)
Citibank N.A.
01.2011 - 08.2014
Assistant Manager – Fraud Operations
Scope International Pvt Ltd (Standard Chartered Bank)
09.2011 - 05.2014
- Led transformation of fraud processes in Middle East & Africa operations, embedding global fraud risk strategy aligned with regulatory frameworks.
- Designed and implemented data-driven detection rules and automated workflows that enhanced fraud control performance and audit readiness.
- Drove regional stakeholder engagement across fraud policy, ops, IT, and compliance for successful rollouts and change adoption.
Fraud Detection Operations Manager
Quatrro Analytics
12.2007 - 01.2011
Customer Service Specialist (Credit Cards)
Citibank N.A.
05.2004 - 12.2007
Collections Analyst
Ajuba Solutions
11.2002 - 05.2004
Education
Bachelor of Mathematics -
University of Madras
PG Diploma in Business Administration - undefined
Symbiosis Centre for Distance Learning
Post Graduate Program in Business Analysis - undefined
Purdue University
Skills
Enterprise Process Optimization
Certification
Certified Six Sigma Black Belt – Management & Strategy Institute
Attributes
- Decisive Leader driving resolution of escalated issues and program success.
- Data-Driven Strategist focused on leveraging analytics for performance optimization.
- Collaborative Team Builder fostering high-performing cross-functional teams.
Key Projects And Achievements
- $15M Business Benefit Realized: Delivered through Six Sigma-led transformation of fraud detection workflows.
- Global Multi-Stream Program Leadership: Directed teams of 1,000+ FTEs across India, Mexico, and the U.S., ensuring program delivery excellence.
- Operational Governance Implementation: Established compliance frameworks that strengthened operational performance and risk controls.
Personal Information
Willing To Relocate: 1
Timeline
Senior Program Manager / Delivery Manager
Tata Consultancy Services (TCS)
05.2014 - Current
Assistant Manager – Fraud Operations
Scope International Pvt Ltd (Standard Chartered Bank)
09.2011 - 05.2014
Functional Consultant (Legal & Compliance)
Citibank N.A.
01.2011 - 08.2014
Fraud Detection Operations Manager
Quatrro Analytics
12.2007 - 01.2011
Customer Service Specialist (Credit Cards)
Citibank N.A.
05.2004 - 12.2007
Collections Analyst
Ajuba Solutions
11.2002 - 05.2004
PG Diploma in Business Administration - undefined
Symbiosis Centre for Distance Learning
Post Graduate Program in Business Analysis - undefined
Purdue University
Bachelor of Mathematics -
University of Madras
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