Ganesh Anavarathan
Senior Transformation Professional | Six Sigma Black Belt
Zapopan
Summary
Strategic Process Excellence & Transformation Leader | Six Sigma Black Belt Proven executive with 20+ years of experience driving operational excellence, process reengineering, and transformation across global BFSI delivery hubs. Expert in leading large cross-functional teams, embedding Six Sigma and Lean methodologies, and delivering consulting-led process improvement initiatives that generate multi-million-dollar value. Adept at building performance governance models, executive dashboards, and change frameworks that align with enterprise goals.
Overview
23
23
years of professional experience
6
6
Certifications
Work History
Senior Program Manager / Delivery Manager
Tata Consultancy Services (TCS)
05.2014 - Current
- Led end-to-end process transformation initiatives across BFSI operations, improving SLA adherence, service quality, and compliance in global hubs (India, Mexico, U.S.) supporting 650+ FTEs.
- Delivered $15M in business benefits through end-to-end process reengineering using Six Sigma methodologies.
- Spearheaded multiple Lean Six Sigma projects that achieved key metrics:
- Reduced false positives in fraud detection by 20 basis points
- Enhanced dispute resolution turnaround by 15%
- Built and institutionalized OKR and KPI dashboards to provide leadership with real-time insight into delivery performance, enabling proactive governance.
- Embedded automation-driven transformation models, boosting fraud mitigation/detection rates by ~15% while improving compliance accuracy.
- Led consulting engagements with banking clients to redesign and standardize operating models across geographies.
- Partnered with product, technology, compliance, and operations teams to align transformation goals, implement risk controls, and strengthen customer experience.
- Acted as the executive interface for delivery performance, issue resolution, and innovation adoption across portfolios.
Functional Consultant (Legal & Compliance)
Citibank N.A.
01.2011 - 08.2014
Assistant Manager – Fraud Operations
Scope International Pvt Ltd (Standard Chartered Bank)
09.2011 - 05.2014
- Led transformation of fraud processes in Middle East & Africa operations, embedding global fraud risk strategy aligned with regulatory frameworks.
- Designed and implemented data-driven detection rules and automated workflows that enhanced fraud control performance and audit readiness.
- Drove regional stakeholder engagement across fraud policy, ops, IT, and compliance for successful rollouts and change adoption.
Fraud Detection Operations Manager
Quatrro Analytics
12.2007 - 01.2011
Customer Service Specialist (Credit Cards)
Citibank N.A.
05.2004 - 12.2007
Collections Analyst
Ajuba Solutions
11.2002 - 05.2004
Education
Bachelor of Mathematics -
University of Madras
PG Diploma in Business Administration - undefined
Symbiosis Centre for Distance Learning
Post Graduate Program in Business Analysis - undefined
Purdue University
Skills
Enterprise Process Optimization
Six Sigma
Lean
OKRs
Strategic Transformation
Change Leadership
Performance Governance
Relationship building
Analytical thinking
Multitasking and organization
Client relations
Budget management
Certification
Certified Six Sigma Black Belt – Management & Strategy Institute
Attributes
- Decisive Leader driving resolution of escalated issues and program success.
- Data-Driven Strategist focused on leveraging analytics for performance optimization.
- Collaborative Team Builder fostering high-performing cross-functional teams.
Key Projects And Achievements
- $15M Business Benefit Realized: Delivered through Six Sigma-led transformation of fraud detection workflows.
- Global Multi-Stream Program Leadership: Directed teams of 1,000+ FTEs across India, Mexico, and the U.S., ensuring program delivery excellence.
- Operational Governance Implementation: Established compliance frameworks that strengthened operational performance and risk controls.
Personal Information
Willing To Relocate: 1
Timeline
Senior Program Manager / Delivery Manager
Tata Consultancy Services (TCS)
05.2014 - Current
Assistant Manager – Fraud Operations
Scope International Pvt Ltd (Standard Chartered Bank)
09.2011 - 05.2014
Functional Consultant (Legal & Compliance)
Citibank N.A.
01.2011 - 08.2014
Fraud Detection Operations Manager
Quatrro Analytics
12.2007 - 01.2011
Customer Service Specialist (Credit Cards)
Citibank N.A.
05.2004 - 12.2007
Collections Analyst
Ajuba Solutions
11.2002 - 05.2004
PG Diploma in Business Administration - undefined
Symbiosis Centre for Distance Learning
Post Graduate Program in Business Analysis - undefined
Purdue University
Bachelor of Mathematics -
University of Madras