Ganesha Montero

• Identify and prospect new SMB clients, build relationships, and qualify opportunities to drive sales pipeline.
• Collaborate with cross-functional teams including sales engineers, solution consultants, and customer success managers to ensure successful onboarding and implementation of Zendesk solutions.
• Manage and nurture existing client relationships, serving as a trusted advisor and consultant to help clients achieve their business objectives.
• Negotiate contracts, pricing, and terms to close deals and maximize revenue opportunities.
• Conducted thorough research on industry competitors to stay informed of their offerings, strengths, and weaknesses.
• Facilitated training sessions for new team members on best practices in selling to SMB customers, contributing to overall team success.
• Track sales activities, pipeline, and progress using CRM tools to maintain accurate forecasting and reporting.

Main Achievements:

-Closed the 3rd biggest deal in the region for New business in First quarter.

- 106% attainment in Q1 2024.

• Enhanced company reputation and increased brand visibility by participating in industry events, conferences, and trade shows.
• Analyzed sales performance metrics and identified areas where efforts could be improved to ensure more consistent revenue growth over time.
• Responsible for development of enterprise companies in Mexico and Latam region with limited list of named accounts and Key target accounts.
• Multi threading initiatives to understand pains and create value with industry focus and several use cases.
• Engaging with c-suite and director +.

Main Achievements;

-Q1 Attainment; 149%

-Q2 Attainment; 264%

-Q3 Attainment; 188%

• Responsible for development of enterprise companies in Mexico.
• Identification of Key accounts and creation of Bashos and personalization in approach.
• Account Mapping and territory planning.
• Campaign creation and engaging different stakeholders of an organization.
• Developing and maintaining customer relationships (License expansion focus)
• Built diverse and consistent sales portfolio.
• Consistently met or exceeded sales targets, contributing significantly to overall success of the team.

Main achievements:

-BDR Latam MVP for 3rd Quarter 2022.

-BDR with most expansion

-100+ achievement all quarters since 1Q 2022.

• Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
• Responsible for the qualification of inbound leads for the Latam and central America region and scheduling meetings for AE’s.
• Guide prospects through the selfservice buying process.
• Communicating with all levels of the organization specially c-suite.
• Creation of sequences to re-engage leads and generate pipeline.

Main achievements:

-MVP Latam 3rd Quarter 2021.

-TOP 5 SDRs Global

• Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
• Built diverse and consistent sales portfolio.
• Cold calling, campaign creation and engaging different stakeholders (C- suite)
• Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
• Responsible for the development of Chile, Argentina & Mexico.

Main achievement: Attaining 130% of the Quota in the first Quarter as a BDR.

• Built relationships with customers and community to promote long term business growth.
• Met existing customers to review current services and expand sales opportunities.
• Expanded client base by conducting market research to identify new prospects and potential business opportunities.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Main achievement: First SDR for Latam Market and helped develop and establish the SDR process for the region.

• Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our services to potential customers.
• Delivered presentations at industry conferences, raising company profile and attracting potential clients.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Presentation of commercial proposals to potential customers.
• Event planning to generate leads and pipeline.

Main Achievement; Attainment of 100+ quota on 3 Quarters of the year.

• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Met existing customers to review current services and expand sales opportunities.
• Assistance to marketing area in the generation and translation of content.
• Maintain good relations with customers and ensure
  their loyalty trough constant follow-up and customer support.
• Developed targeted email campaigns to engage prospects and nurture leads through the sales funnel effectively

Main achievement; Increased mapping of 60% of new accounts, defined key accounts and lead generation in 40% in the LATAM market.