Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Jerzy Sanchez Castillo

None
Acuitlapilco, Tlaxcala,TLA

Summary

Dynamic Technical Support Representative with a proven track record at NTT DATA Services, excelling in customer service and technical troubleshooting. Adept at resolving complex issues and enhancing user satisfaction through active listening and effective communication. Committed to fostering team productivity and mentoring staff, driving organizational success through targeted training and support.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.


Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Technical Support Representative

NTT DATA Services
10.2021 - 11.2024
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Supervisor

Teleperformance
05.2018 - 09.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

High School Diploma -

Oxford High School
Oxford, MS
05.2001 -

Skills

Technical support

Customer service

Technical troubleshooting

Customer service expert

Technical issues analysis

Active listening

Service support

Product troubleshooting

Remote support

Network diagnostics

Decision-making

Account management

Customer success management

Technical documents comprehension

Software diagnosis

Hardware diagnostics

Staff education and training

Timeline

Technical Support Representative

NTT DATA Services
10.2021 - 11.2024

Supervisor

Teleperformance
05.2018 - 09.2021

High School Diploma -

Oxford High School
05.2001 -

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