Gavin Egros
Splendora
Summary
Competent IT professional with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
HEB Grocery Store
12.2017 - 10.2024
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
New Caney High School
21650 TX-494 Loop, New Caney, TX 77357, United Sta05-2016
Skills
- Excellent written and oral communication
- Problem-solving abilities
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Attention to Detail
- Technical Troubleshooting
- A Certification
Certification
- CompTIA A+ - Computing Technology Industry Association.
Timeline
Customer Service Specialist
HEB Grocery Store
12.2017 - 10.2024
High School Diploma -
New Caney High School
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