HTML CSS JAVASCRIPT
Gema Herrera
Bilingual Representative
Ciudad De México,CDMX
Summary
Customer service with over 7 years of successful experience in sales and technical support. Recognized consistently for performance excellence and contributions to success in telecommunications industry. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
1
1
Language
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Technical Support
TELEPERFORMANCE
03.2020 - Current
- Provide high level technical support assistance as a top performer agent listening actively, addressing customer’s needs emotionally and technically in every interaction with empathy and effectiveness.
- Troubleshoot mobile technology, hardwired and wireless networks among other devices.
English Teacher
UPMH
09.2019 - 12.2019
- Create bilingual engineers engaging with student’s knowledge by dynamically interacting with students ensuring them to achieve their English academic goals by preparing them to pass TOEFL test in order to graduate and accredit Bachelor’s degree.
- Creating new strategies, lessons and funny ways to learn.
IT Help Desk
Tata Consultancy Services
04.2019 - 09.2019
- Offered first level help desk assistance to Petco retailers and Campus users with installation, maintenance and software support.
- Working with local operating systems, resolving pending tickets.
- Documenting and reporting solutions or updates while dispatching e-mails and phone calls.
Credits and Collections Representative
AT&T
08.2018 - 01.2019
- I’m always excited to offer solutions and support, especially working as a floor support, helping to negotiate and maintain human connection by negotiating and providing payment arrangement offering the best deal.
Customer Service Representative
INTERNATIONAL CRUISE AND EXCURSIONS
02.2017 - 07.2018
- Top seller representative achieving highest sales goals by providing excellent customer service for cruise reservations negotiating with Cruise Lines to warrantee the best travel experiences.
- Also booking hotels, car rentals and flights.
Customer Service, Tech Support Representative
TELETECH
07.2014 - 02.2016
- Addressing technical issues and providing quick resolutions.
- Consistently meet and exceed productivity goals.
- Maintain high standards always ensuring to increase customer’s loyalty.
Education
Associate of Science - Clinical Psychology
Instituto Universitario Carl Rogers
Pachuca De Soto, Hgo.Associate of Science - Software Engineering
Codecademy
06.2018 - Current
Skills
Sales
Software
Timeline
Technical Support
TELEPERFORMANCE
03.2020 - Current
English Teacher
UPMH
09.2019 - 12.2019
IT Help Desk
Tata Consultancy Services
04.2019 - 09.2019
Credits and Collections Representative
AT&T
08.2018 - 01.2019
Associate of Science - Software Engineering
Codecademy
06.2018 - Current
Customer Service Representative
INTERNATIONAL CRUISE AND EXCURSIONS
02.2017 - 07.2018
Customer Service, Tech Support Representative
TELETECH
07.2014 - 02.2016
Associate of Science - Clinical Psychology
Instituto Universitario Carl Rogers
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance