Genesis Montelongo
El Paso
Summary
Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Branch Supervisor
First Convenience Bank
5631 Dyer St.
01.2022 - Current
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Team Leader
Chick-fil-A
10721 Gateway S Blvd.
10.2018 - 12.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Education
Social Work
El Paso Community College
9570 Gateway N Blvd. Skills
- Sales Strategies
- Cash handling
- Customer Service
- Banking
- Team Leadership
- Currency Transaction Management
- Compliance Management
Accomplishments
Throughout my banking career I have been recognized as the Employee of the month for several months. I have been recognized as a Top Seller for my branch and for the district! Several awards have been given to me due to my accomplishments at work.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Branch Supervisor
First Convenience Bank
01.2022 - Current
Team Leader
Chick-fil-A
10.2018 - 12.2021
Social Work
El Paso Community College