Genesis Alondra Medina Hernandez
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Avnet
Mexico, Guadalajara
11.2022 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer requests and reports promptly and improved on-hold wait times.
- Built customer rapport by providing friendly, genuine service.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.
- Maintained excellent working relations with clients, providing timely quotes and shipping information.
- Manage calls and reports, improve shipping dates, take orders, and escalate cancellations.
- Maintained compliant Open and Close orders on SAP.
Human Resources
Jabil
Mexico, Guadalajara
01.2022 - 11.2022
- Answered questions from employees regarding health benefits.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Managed performance appraisal systems and policies.
- Organized company-wide team-building events to boost employee morale.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Used staff survey findings to implement enhanced working conditions and practices.
- Oversaw job fairs to bring in local talent.
- Provided strategic direction for human resources management team.
English Teacher
CEGL
Mexico, Guadalajara
01.2018 - 12.2021
- Reported on student progress to drive attainment.
- Planned engaging schemes of work for statutory and non-statutory assessment.
- Created a vibrant learning atmosphere through interactive exercises and discussions.
- Adapted diverse teaching methods to boost student focus.
- Prepared comprehensive feedback and revision plans for students.
- Taught spelling, pronunciation and sentence structure to form basic foundation of language.
Education
Bachelor of - Psychology
Universidad Metropolitana de Occidente
Guadalajara 01.2019 - 12.2022
Skills
- Written and verbal communication skills
- Bilingual customer support
- Team management
- Microsoft Office
- Strategic sales knowledge
- Basic computer knowledge
Languages
English
Advanced
Timeline
Customer Service Representative
Avnet
11.2022 - Current
Human Resources
Jabil
01.2022 - 11.2022
Bachelor of - Psychology
Universidad Metropolitana de Occidente
01.2019 - 12.2022
English Teacher
CEGL
01.2018 - 12.2021
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