Genevieve Noble-Silverberg

Oversaw (5) Children's Before and Aftercare Programs, with general weekly supervision to 17 staff, which were Site Supervisors and Counselors to the Club Kids, Grades ranging from K-5.

Program Planning was completed weekly and submission of monthly reports. Monthly Meetings were held with Multi -Sites Director and Site Supervisors.

Monthly Snack shopping and Recreational/Arts and Crafts were completed.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

• Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
• Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
• Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
• Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
• Assisted with community resources for healthcare and mental health.
• Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Enhanced team productivity through effective delegation, task prioritization, and clear communication.
• Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
• Directed team of 8 personnel, overseeing records, performance, and quality assurance.
• Developed strong relationships with community partners to secure resources and support for various programs.
• Provided leadership, guidance and support to staff members.
• Participated in community events to promote services and engage with public.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Assessed community needs and identified resources for social and community service programs.

• Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
• Established preliminary and comprehensive assessment for social service needs of consumers.
• Collaborated with department managers to correct and improve services.
• Increased client satisfaction by actively addressing concerns and providing timely resolutions.
• Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
• Streamlined internal processes for more efficient delivery of social services to clients in need.
• Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
• Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for clients.
• Attended education opportunities and created in-service training alliances to meet mission of organization.
• Constructed short- and long-term planning to improve client programs.
• Communicated performance survey results to administrators formulating corrective action plan.
• Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.
• Evaluated service note content for description representative of clients' response to specified services.
• Improved community outreach by developing and implementing innovative social service programs.
• Enhanced staff performance through comprehensive training and professional development initiatives.
• Evaluated program effectiveness using performance metrics, identifying areas for improvement and implementing necessary changes.
• Managed social service development planners regarding contract development and budget.
• Promoted a culture of continuous improvement among staff members, inspiring them to consistently raise the bar in their work.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Referred families to shelters, legal resources, and educational programs.
• Recruited, interviewed, and hired staff members offering exceptional talent and brought great skills to team.
• Educated families and community members about domestic violence and impact on children.
• Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
• Provided leadership, guidance and support to staff members.
• Assessed community needs and identified resources for social and community service programs.
• Participated in community events to promote services and engage with public.
• Collaborated with community members to develop and implement service initiatives.
• Researched best practices and developed strategies to improve program outcomes.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Identified and communicated customer needs to supply chain capacity and quality teams.