Geovanny Valentin Tinoco Galicia

Customer service representative for travel medical insurance. As the first point of contact, I was in charge of assisting the insured in opening the claim report and coordinating medical assistance at home, in clinics, or hospitals in the places where they were traveling.

• During the process, I performed an analysis of the client's insurance policy to confirm that it complied with the requirements to be able to schedule the consultation or validate the coverage of the insurance policy according to the type of case of the insured.
• Subsequently, a follow-up with the client via phone or email was done to confirm that the emergency or urgency was concluded.
• In most cases, I was in constant communication with medical providers, hospitals, and clinics worldwide, where conversations were held in English and Spanish.

• I have been working as a claims representative as a first point of contact for an auto insurance company known as Kemper, and I assist clients over the phone to complete new accident reports or to give them updates on existing claims, on the call I have to verify their account, confirm the claim information and also I send notes to adjuster or departments that are responsible for settling the claim.

During the time I worked in this company, I was in answering requests via email and phone. The job was easy and consisted of making quotes in Excel and Word. This quote had to include information about the data plan and service, including the equipment they would use.

During my time as a customer service representative for Alorica, I worked from home. I received about 70 calls per day, on an 8 hours schedule, most of the time our callers required assistance with their accounts related to online purchases. Through an analysis process, I helped customers review the status of their purchases, make changes to purchases, process refunds, exchanges, or returns, or track orders that were overdue.

This job also required excellent active listening, communication, and most importantly, problem-solving skills