Gerardo Arteaga
IT Support Coordinator
Mexicali
Summary
Information Technology Engineer Professional Summary Resourceful Systems Administrator bringing 8 –year experience with notable success streamlining operations through Methodologies and Skills. Proficient in-Service desk, Infrastructure, Windows Server Management and Networking related fields.
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
12
12
years of professional experience
Work History
IT Support Coordinator
Sonova Group
Mexicali, Baja California
09.2024 - Current
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery based on SLAs being .
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes regarding vulnerability, network and hardware related topics.
- Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed detailed documentation for network architecture, policies, and procedures to maintain consistency across the organization.
System Administrator
Safran Aerospace
Mexicali, Baja California
02.2021 - 08.2024
- Manage and maintain the site infrastructure as required by the global corporate.
- Carry out security patch control on all computer equipment and servers at the site.
- Manage corporate projects and replicate the need at the local site by leading the local work team giving project progress to local IT Management/US Division.
- Keep track of tools/hardware/software for annual IT Budget control.
IT Consultant
Inmobiliaria Cawomex
Mexicali
02.2019 - 05.2023
- Contributed to project cost estimates and budgets based on all of the project assessment of projects within the client needs.
System Administrator
Naherco Aerospace
Mexicali, Baja California
01.2020 - 01.2021
- IT Administrator providing assistance to an average of 70 users globally in a 24/7 Support.
System Administrator
Dost Solutions/Acerta
Mexicali, Baja California
02.2019 - 11.2019
- 6 month Project on site in order to implement network & infrastructure related topics to ease the operations for all areas, as well as manual creation for all troubleshooting topics.
IT Support Specialist
Celestica
Mexicali, Baja California
04.2017 - 01.2019
- Lead support team as level-three supervisor providing assistance to average of 400 users globally in 24/7 Support, Networking, Infrastructure, Purchase and Project Management within site.
Computer Teacher
DIF
Mexicali, Baja California
07.2013 - 08.2016
- Computer Teacher from basic to advanced level. Ease of teaching from early to advanced ages to teach up-to-date technology to 50+ students.
Education
M.D. - Cyber Security
UNIR
Av. Universidad 472, 03600 Ciudad De México, CDMX01-2028
No Degree - ITIL V4 Management
UNIR
Av. Universidad 472, 03600 Ciudad De México, CDMX 05.2001 -
Associate of Applied Science - Computer Science Engineer
Instituto Tecnológico De Mexicali
Mexicali, Baja California Norte12.2016
Skills
Active Directory Administration
Windows Server management
VMWare management
Risk mitigation planning
IT asset & budget management
IT compliance
Network administration
ITIL framework
IT risk management
IT governance
Change management
Time management abilities
Accomplishments
- Carry out all IT migration topics from past roles on my career, as a team member that ease projects, as well as the person who manages the migration itself.
- Implement Network and CCTV system in industrial buildings to satisfy the client needs.
Timeline
IT Support Coordinator
Sonova Group
09.2024 - Current
System Administrator
Safran Aerospace
02.2021 - 08.2024
System Administrator
Naherco Aerospace
01.2020 - 01.2021
System Administrator
Dost Solutions/Acerta
02.2019 - 11.2019
IT Consultant
Inmobiliaria Cawomex
02.2019 - 05.2023
IT Support Specialist
Celestica
04.2017 - 01.2019
Computer Teacher
DIF
07.2013 - 08.2016
No Degree - ITIL V4 Management
UNIR
05.2001 -
M.D. - Cyber Security
UNIR
Associate of Applied Science - Computer Science Engineer
Instituto Tecnológico De Mexicali
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