Gerardo Arzate Damian
Bilingual Agent
Morelia, Michoacan
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Bilingual Customer Service Specialist
Freedom BPO And Contact Center, S. De R.L. De C.V.
Morelia, Michoacan
2022.08 - 2023.09
- Utilized databases, logs and digital sources to locate and verify information.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Maintained and managed customer files and databases.
- Developed a deep understanding of customer service principles and customer service best practices.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
Bilingual Customer Service Specialist
Teleperformance
Morelia, Michoacán
2021.10 - 2022.08
- Utilized databases, logs and digital sources to locate and verify information.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained and managed customer files and databases.
- Met all call quality standards and daily quotas for first-call resolution.
Education
High School Diploma -
PreFeCo Melchor Ocampo
División Del Nte. 450, Obrera, 58130 Morelia, Mich 2015.08 - 2018.07
No Degree -
Universidad Michoacana De San Nicolás De Hidalgo
Gral. Francisco J. Múgica S/N, C.U., 58030 MoreliaSkills
English-Spanish translation
undefinedTimeline
Bilingual Customer Service Specialist
Freedom BPO And Contact Center, S. De R.L. De C.V.
2022.08 - 2023.09
Bilingual Customer Service Specialist
Teleperformance
2021.10 - 2022.08
High School Diploma -
PreFeCo Melchor Ocampo
2015.08 - 2018.07
No Degree -
Universidad Michoacana De San Nicolás De Hidalgo
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