Gerardo Delgadillo

• Conducted regular reviews of client accounts to ensure the full payment of their accounts and adjustments requested by Teachers and Sales agents.
• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Facilitated educational workshops on various financial topics, and assisting them on setting the bast options to pay their accounts.
• Delivered consistent results within compliance guidelines while meeting quarterly sales quotas.
• Provided updated information to the teachers so they are aware of the status of their groups, and provided open communication with them so keep a good relationship.

Colaborated with the Customer Service and Finance team on solving issues and taking calls from clients to assist them on requests and issues during the pandemic.

• Conducted thorough research to identify new potential Schools and Teachers for our international and domestic tours.
• Reached previous registered Teachers to promote the new products Explorica offered and assist them in any questions so they can set a new trip for their Schools.
• Assessed clients' specific needs and sending them to the correct departments so they can set up a new Trip with their School.
• Qualify the new Teachers to send the best quality Leads to our Sales department to ensure good relationships with them.