Gerardo Hinojos Venegas
Ciudad Juárez
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
English and Communication Skills Teacher
Colegio Bilingüe Milema
08.2018 - Current
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Enhanced learning experiences by incorporating digital tools and resources tailored to the needs of special education students.
Customer Service Representative Specialist
Telat Group
01.2023 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
Language Teacher
Instituto Alemán
11.2015 - 04.2018
- Established a supportive classroom environment that fostered open communication and mutual respect between all participants.
- Organized extracurricular activities to educate students about principles of French, English and German languages.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
Customer Service Representative
Enlaces De América S.A. De C.V.
11.2015 - 03.2016
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered constant flow of customer calls with minimal wait times.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Hiking and Climbing Instructor
Kandersteg International Scout Centre
05.2015 - 08.2015
- Improved climbers'' physical fitness levels with targeted strength training exercises and conditioning routines.
- Facilitated stakeholder meetings to review progress reports, address concerns, and align on strategic objectives.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Social Anthropology - Sociology And Anthropology
Universidad Autónoma De Yucatán
Mérida, Yucatán, Mexico06.2023
Associate of Languages - Indo-European Languages
Instituto Alemán
Mérida, Yucatán08.2016
High School Diploma -
Instituto Tecnológico De Monterrey
Ciudad Juárez, Chihuahua, Mexico08.2009
Skills
- Policy Evaluation and Interpretation
- Customer Service
- Social Perceptiveness
- Instructional Design
- Growth Mindset
- Positive Reinforcement
Certification
- Public Policy and Program Evaluation, Secretaría de Hacienda y Crédito Público.
- Certified Costumer Service Representative, Telat Group.
- EMT - Certified Emergency Medical Technician, Mexican Red Cross.
- CFR - Certified First Responder, Mexican Red Cross
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Customer Service Representative Specialist
Telat Group
01.2023 - 08.2023
English and Communication Skills Teacher
Colegio Bilingüe Milema
08.2018 - Current
Language Teacher
Instituto Alemán
11.2015 - 04.2018
Customer Service Representative
Enlaces De América S.A. De C.V.
11.2015 - 03.2016
Hiking and Climbing Instructor
Kandersteg International Scout Centre
05.2015 - 08.2015
Bachelor of Social Anthropology - Sociology And Anthropology
Universidad Autónoma De Yucatán
Associate of Languages - Indo-European Languages
Instituto Alemán
High School Diploma -
Instituto Tecnológico De Monterrey
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