Gerardo Hinojos Venegas
Juarez
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Grupo Telat Mexico
01.2023 - Current
- Promoted available products and services to customers during service, account management, and order calls.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed a deep understanding of customer service principles and customer service best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
English Teacher
Colegio Bilingue Milema
08.2018 - Current
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Designed and implemented assessments to measure student progress in English language learning.
- Collaborated with colleagues to design and maintain curriculum.
- Engaged in departmental committees to develop and review policies.
Language Teacher
Instituto Alemán
11.2015 - 03.2018
- Created reading lists with materials to promote student comprehension of written French.
- Built cultural literacy by organizing lesson plans focused on French-speaking countries.
- Facilitated extracurricular activities centered around French and English.
- Held culture and theme days to show country culture and language history.
Hiking and Climbing Guide
Kandersteg International Scout Centre
05.2015 - 09.2015
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
BBA - Cultural Anthropology
Universidad Autónoma De Yucatán
Mérida, Yucatán.08.2022
Skills
- Effective Working Relationships
- Policy and Procedure Adherence
- Case Analyzation
- Privacy and Confidentiality
- Educational Feedback
- Issue and Complaint Resolution
Certification
- EMT - Emergency Medical Technician (Mexican Red Cross)
- Hiking and Climbing License - (Not active)
Languages
French
Intermediate (B1)
English
Advanced (C1)
Timeline
Bilingual Customer Service Representative
Grupo Telat Mexico
01.2023 - Current
English Teacher
Colegio Bilingue Milema
08.2018 - Current
Language Teacher
Instituto Alemán
11.2015 - 03.2018
Hiking and Climbing Guide
Kandersteg International Scout Centre
05.2015 - 09.2015
BBA - Cultural Anthropology
Universidad Autónoma De Yucatán
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