Dynamic professional dedicated to enhancing customer satisfaction through exceptional service and unwavering support. Expertise in customer service best practices, combined with a strong ability to identify and implement innovative solutions tailored to diverse client needs. Proven experience in team leadership, strategic planning, and operational management, complemented by effective communication and organizational skills that drive project success. Recognized for reliability and adaptability, with a swift capacity for learning and applying new skills to foster productive work environments and achieve organizational goals.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Technical Sales and Servicie
Sherwin Williams
03.2018 - 09.2025
Executed client visits throughout assigned region to enhance business relationships. Established new business connections while nurturing current client accounts. Oversaw approval of technology transfers related to APOP 100% successful and AAR painting systems. Led training sessions for client staff on paint applications and technological advancements. Utilized Six Sigma methodologies to address quality concerns in production processes. Coordinated logistics for the importation of raw materials and finished goods. Assisted technical service teams with paint adjustments, testing, and colorimetry training. Facilitated workshops on colorimetry and paint defect analysis for clients.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Resolved problems, improved operations and provided exceptional service.
Production Manager
United Paint, Guanajuato
11.2013 - 05.2017
Approved and administered technology transfers for PPAP paint systems allt he number of part de color 100% successful. Trained a staff of 20, enhancing productivity in the paint production area. Conducted thorough quality audits, focusing on engineering compliance. Leveraged Six Sigma techniques to address quality challenges in production lines. Managed import logistics for both raw materials and finished products. Coordinated virtual operations between INMEX and engineering plant for line installations in UP Mexico.
Established plant functionality. complete.
Facilitated technical support for paint adjustments, coating tests, liquid properties assessments, and paint durability evaluations directed at clients.
Resolved issues quickly to maintain productivity goals.
Managed internal operational standards and productivity targets.
Standardized production procedures, job roles, and quality assurance guidelines.
Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Monitored team budgets to keep projects on task and avoid waste.
Reduced waste and material costs by optimizing resource allocation and inventory management.
Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
Internal Quality Control
IP3 Plastics SA de CV (Tier 2), Querétaro
11.2012 - 11.2013
Supervised personnel of 25 individuals to ensure operational efficiency. Managed quality auditors within GP12 area, overseeing containment of 40 personnel.
Applied Six Sigma methodology to resolve process-related issues in quality engineering. Utilized data-driven techniques to enhance process efficiency and effectiveness. Conducted root cause analysis to identify and mitigate quality defects. Implemented continuous improvement initiatives to optimize production processes.
Aensure zero nonconformities during TS audit in quality area. succelfull 0 noncoformities.
Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Managed vendor relationships to secure best quality of services and products for organizational needs.
Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
Paint area Coordinator
PPG industries de Mexico, S.A de C.V (Tier 1), Queretaro
04.2009 - 10.2012
Demonstrated advanced knowledge of electrostatic and conventional application technologies for water-based and solvent-based systems. Utilized expertise to resolve issues related to paint and coating application and formulation. Applied innovative solutions for challenges in paint and coating processes.
Directed team of 15 staff members to guarantee compliance with production plans and quality service standards, technical laboratory protocols, and technical service operations.
Managed financial resources totaling 20 million pesos
Coordinated work teams to drive process improvement initiatives using 5S and Lean Manufacturing techniques. Implemented Six Sigma methodologies to enhance project outcomes and efficiency. Facilitated DOE and multivariable analysis to optimize project designs and processes. Led Kaizen events to foster continuous improvement culture among team members.
Resolved internal issues and provided application troubleshooting for automotive client lines. Participated in product launches, ensuring adherence to core tools and methodologies. Utilized APQP, FMEA, PPAP, control plans, SPC, MSA, and work instructions effectively. Employed problem-solving techniques including 7 steps, factor trees, five whys, and Ishikawa diagrams.
Redesigned and adapted paint technology to enhance product performance. Conducted mechanical and wet tests to ensure quality compliance. Developed color formulations while improving existing formulas. Reduced costs without compromising product quality. Monitored production materials to guarantee quality standards. Provided technical support for OEM automotive lines, utilizing automated application equipment. Led 5S initiatives to optimize workplace organization and efficiency. Utilized core tools including APQP, PPAP, SPC, AMEF, and CP in various projects.
Led strategic planning efforts within the area of responsibility, setting clear goals aligned with organizational objectives.
Mentored junior team members to support their professional development goals while enhancing overall team capabilities.
Conducted regular performance evaluations, identifying gaps in skills or knowledge and providing relevant coaching or training opportunities.
Optimized inventory management systems to minimize waste while maintaining adequate stock levels.
Resolved conflicts among staff members, fostering a cohesive work environment.
Mr. Formulator
PPG Industries De Mexico, S.A De C.V (Tier 1)
04.2007 - 04.2009
Established effective communication channels between departments, enabling seamless collaboration throughout the product development lifecycle.
Optimized raw material usage in formulations for cost reduction without compromising product quality or performance.
Evaluated competitor products to identify market trends and opportunities for innovation in our own offerings.
Managed inventory levels of raw materials efficiently while maintaining sufficient stock for production needs without excess waste or shortages.
Maintained detailed records of all formulations developed for future reference or modification as needed over time.
Collaborated with cross-functional teams to optimize product performance, cost-effectiveness, and quality assurance.
Assisted sales teams in presenting complex scientific concepts to clients in an easily digestible format that showcased product benefits clearly.
Mentored junior formulators, sharing knowledge and fostering professional growth within the team.
Designed custom formulations to meet specific client requirements, ensuring customer satisfaction and repeat business.
Project Manager
Supergráfica S.A De CV, Naucalpan Edo. México
01.2005 - 04.2007
Managed team of 240 union members alongside 15 employees, ensuring effective workflow. Developed productivity metrics to guide performance improvements. Scheduled production plans and approved orders to align with business goals. Optimized product delivery by negotiating supplier and client terms. Controlled plant maintenance tasks to minimize downtime. Implemented engineering projects, setting up binding and adhesive lines. Orchestrated training initiatives for staff skill enhancement in production areas. Hired personnel for crafts division, enhancing team expertise.
Managed continuous improvement initiatives to drive gains in quality, flow, and output.