Gerardo Ruben Molar Juarez
Customer Service
Cadereyta, Nuevo León,NLE
Summary
Proven Customer Service Agent with a track record of enhancing customer satisfaction at Tata Consultancy Services. Skilled in active listening and critical thinking, adept at resolving complex issues, leading to a significant increase in customer loyalty. Excelled in call control and complaint handling, surpassing service standard goals.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Tata Consultancy Services
07.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Customer Serivce Agent
Teleperformance
11.2019 - 06.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Addressed customer account discrepancies and concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Applied Science in Information Technology - Information Technology
Universidad Tecnológica Cadereyta
Cadereyta, Nuevo León, Mexico 05.2001 -
Skills
Customer Service
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Agent
Tata Consultancy Services
07.2022 - 07.2023
Customer Serivce Agent
Teleperformance
11.2019 - 06.2022
Bachelor of Applied Science in Information Technology - Information Technology
Universidad Tecnológica Cadereyta
05.2001 -
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