Gerardo Ruben Molar Juarez
Customer Service
Cadereyta, Nuevo León,NLE
Summary
Proven Customer Service Agent with a track record of enhancing customer satisfaction at Tata Consultancy Services. Skilled in active listening and critical thinking, adept at resolving complex issues, leading to a significant increase in customer loyalty. Excelled in call control and complaint handling, surpassing service standard goals.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Tata Consultancy Services
07.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Customer Serivce Agent
Teleperformance
11.2019 - 06.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Addressed customer account discrepancies and concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Applied Science in Information Technology - Information Technology
Universidad Tecnológica Cadereyta
Cadereyta, Nuevo León, Mexico 05.2001 -
Skills
Customer Service
Call Control
Complaint Handling
Call center experience
Active Listening
Critical Thinking
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Agent
Tata Consultancy Services
07.2022 - 07.2023
Customer Serivce Agent
Teleperformance
11.2019 - 06.2022
Bachelor of Applied Science in Information Technology - Information Technology
Universidad Tecnológica Cadereyta
05.2001 -