TRINIUM
Gerardo Perez Roman
Customer Service Rep.
Rio Grande,ZAC
Summary
Adept Customer Service Representative with over 8 years of proven record, enhancing customer loyalty through exceptional service and problem-solving abilities. Skilled in call management and active listening, consistently achieving performance goals. Excelled in negotiating and managing client accounts, demonstrating a strong blend of analytical and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
RPR Trucking LLC
02.2023 - Current
- Work closely with dispatch department to ensure all port and delivery appointments.
- Managed client accounts effectively, ensuring timely payments and maintaining detailed records of transactions.
- Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
- Invoice all shipment's on timely matter.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Next Trucking
09.2021 - 02.2023
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
- Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues..
- Investigated and resolved customer inquiries and complaints quickly.
Collections Agent
CCSI
03.2018 - 11.2019
- Locating and contacting debtors to inquire of their payment status
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to get balance in full on consumers medical bills for Baylor's specialists like radiologist , dentist and utilities from the state of Texas and Alabama
Customer Service Representative
TELVISTA
11.2015 - 02.2018
- Customer service representative for METRO BY T-MOBILE
- Handle 90+ calls daily, with duties including customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
CECYTEZ
Rio Grande, Zacatecas, Mexico 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Data Entry
Call center experience
Appointment Scheduling
Software
PROFIT TOOLS
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
RPR Trucking LLC
02.2023 - Current
Customer Service Representative
Next Trucking
09.2021 - 02.2023
Collections Agent
CCSI
03.2018 - 11.2019
Customer Service Representative
TELVISTA
11.2015 - 02.2018
High School Diploma -
CECYTEZ
05.2001 -
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