Summary
Overview
Work History
Education
Skills
Software
Certification
Entertaining
Timeline
Hi, I’m

Gerardo Radillo Ochoa

Operations Manager
Monterrey
Gerardo Radillo Ochoa

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

12
years of professional experience
9
years of post-secondary education
1
Certification
3
Languages

Work History

Mexfiber SA de CV
Monterrey

Operations Manager
05.2022 - Current

Job overview

  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.

Mexfiber SA de CV
Monterrey

Commercial Project Manager
03.2017 - 05.2022

Job overview

  • Negotiated terms and conditions for customer contracts.
  • Coordinated project activities with vendors and suppliers and maintained relationships.
  • Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
  • Determined risks and created risk-mitigation strategies.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Proven ability to develop and implement creative solutions to complex problems.

Arvato Digital Services
Monterrey

Presales Consultant
01.2013 - 03.2017

Job overview

  • Developed and implemented product marketing plans to reach target customers.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Helped team implement successful sales strategies for complex engineering projects.
  • Worked with customers and engineering team to determine equipment needs and system requirements.
  • Utilized creative problem-solving skills to overcome technical challenges in the sales process.
  • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Created product training plans centered on customer success and satisfaction.
  • Presented technical presentations to clients to explain product features and benefits.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

Riu Hotels and Resorts
Cabo San Lucas

Customer Experience Associate
06.2011 - 12.2012

Job overview

  • Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Asked customers questions to determine, verify and solve common problems.
  • Suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.

Education

Universidad Autonoma De Nuevo Leon
Monterrey, Mexico

MBA from Business Administration And Management
08.2021 - Current

University Overview

Universidad De Colima
Colima, Mexico

Associate of Science from Business Administration
01.2006 - 12.2012

University Overview

Skills

    Budgeting and forecasting

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Software

MS Office

SAP Business

Certification

Sales Manager Certificate

Entertaining

Entertaining

I love spending quality time with the people I care. A nice relaxing evening cooking for others is something I enjoy.

Timeline

Operations Manager
Mexfiber SA de CV
05.2022 - Current
Universidad Autonoma De Nuevo Leon
MBA from Business Administration And Management
08.2021 - Current
Commercial Project Manager
Mexfiber SA de CV
03.2017 - 05.2022
Presales Consultant
Arvato Digital Services
01.2013 - 03.2017
Customer Experience Associate
Riu Hotels and Resorts
06.2011 - 12.2012
Universidad De Colima
Associate of Science from Business Administration
01.2006 - 12.2012

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Gerardo Radillo OchoaOperations Manager