Gerardo Radillo Ochoa
Key Account Manager
Monterrey
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Key Account Manager
Mexfiber SA de CV
Monterrey
5 2021 - 7 2022
- Responsible for managing and developing strategic relationships with the company's main clients
- Ensuring customer satisfaction, maximizing the value of the business relationship and fostering long-term revenue growth by identifying new business opportunities
- Increased sales of key accounts
- During my tenure I have managed to increase sales of the 3 main key accounts by 25% over the course of the year
- Achieved an account retention rate of over 90%, maintaining the loyalty and satisfaction of business partners, managing to extend supply contracts
- Led the development of 2 new innovative products collaborating with the engineering team from conception, testing, manufacturing and delivery according to specifications and quality standards
- Identification of new business opportunities by developing a new market segment for the company, which generated a commercial contract worth over 800k USD
- Process optimization through the implementation of a communication service model for order tracking, which sped up response times by 20%, improving customer experience and reducing problem escalation incidents.
Operations Manager
Mexfiber SA de CV
Monterrey
- Devised processes to boost long-term business success and increase profit levels by 12%
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed systems and procedures to improve operational quality and team efficiency increasing productivity on an average of 5%
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Supervised operations on a + 80 staff and kept employees compliant with company policies and procedures.
Commercial Project Manager
Mexfiber SA de CV
Monterrey
03.2017 - 05.2021
- Negotiated terms and conditions for customer contracts
- Managed resource estimates, project timeline, project milestones, task dependencies and critical path
- Monitored project progress, identified risks and took corrective action as needed
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Developed and implemented project plans and budgets to ensure successful execution
- Maintained open communication by presenting regular updates on project status to customers
- Proven ability to develop and implement creative solutions to complex problems.
Presales Consultant
Arvato Digital Services
Monterrey
01.2013 - 03.2017
- Developed and implemented product marketing plans to reach target customers
- Delivered technical presentations matching audience level of expertise to explain products and services to customers
- Helped team implement successful sales strategies for complex engineering projects that resulted in increase of client portfolio by 15%
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality
- Presented technical presentations to clients to explain product features and benefits
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Customer Experience Associate
Riu Hotels and Resorts
Cabo San Lucas
06.2011 - 12.2012
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions
- Looked for additional ways to expand products to customers by upselling new products and services
- Suggested operational improvements to enhance quality, improve production times and reduce costs by a 5%
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Education
MBA: Business Administration And Management -
Universidad Autonoma De Nuevo Leon
Monterrey, Mexico 08.2021 - 05.2023
Associate of Science: Business Administration - undefined
Universidad De Colima
Colima, Mexico 01.2006 - 05.2012
Skills
Relationship Management
Key Account Management
Client Relationship Building
Account Management
Business Development
Cross-Functional Collaboration
Account Retention
High-impact proposal presentation
CRM software proficiency
Certification
Sales Manager Certificate - UANL
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Intermediate (B1)
Software
SAP Business One
Dynamics CRM
MS Office
MS Project
Interests
I enjoy spending quality time with the people I care A nice relaxing evening cooking is something I cherish
Timeline
MBA: Business Administration And Management -
Universidad Autonoma De Nuevo Leon
08.2021 - 05.2023
Commercial Project Manager
Mexfiber SA de CV
03.2017 - 05.2021
Presales Consultant
Arvato Digital Services
01.2013 - 03.2017
Customer Experience Associate
Riu Hotels and Resorts
06.2011 - 12.2012
Associate of Science: Business Administration - undefined
Universidad De Colima
01.2006 - 05.2012
Key Account Manager
Mexfiber SA de CV
5 2021 - 7 2022
Operations Manager
Mexfiber SA de CV