Gerardo Saldivar Martinez

Provided Level 3 functional and technical support for Oracle E-Business Suite (EBS) with focus on Financials and Project Management modules.

Principal technical support across EBS Projects suite:

• Oracle Project Foundation
• Oracle Project Costing
• Oracle Project Billing
• Oracle Project Management
• Oracle Grants Accounting
• Oracle Planning and Control
• Oracle Project Contracts
• Oracle Receivables

Designed and led automation solutions, improving efficiency and case resolution time.

Served as Knowledge Management Reviewer, ensuring accuracy and quality of technical documentation.

Consistently exceeded support metrics and received recognition awards for technical excellence.

Partnered with global teams to resolve high-severity incidents and deliver sustainable solutions.

Technical knowledge includes PL/SQL, Unix, patching applications, and EBS installations and upgrades.

• Provided consulting services in SAP Business Planning and Consolidation.
• Managed service desk tickets and coordinated with users to deliver solutions.
• Tools: SAP BPC, EPM Plug-in

• Supported Dynamics 365 modules (Finance, Supply, Production).
• Coordinated user requests, enhancements, schedules, and team deliverables.
• Tools: Microsoft Dynamics 365, ITW Ticketing System

• Automated ticket name-change processes, reducing handling time by 40%.
• Achieved 100% in customer satisfaction surveys.
• Awarded Best Coaching by peer survey.

• Led campaign achieving 54 sales in Sentra 2016 launch.
• Reached 95% customer satisfaction post-sale.

• Ranked among top sellers with 40–50 sales per month.
• Supported transition of new hires from training to operations.
• Became subject matter expert in billing and technical support.