Summary
Overview
Work History
Education
Skills
References
Comunicación
Liderazgo
Timeline
Generic
Gerardo Sotomayor Huerta

Gerardo Sotomayor Huerta

Cd Camargo

Summary

Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.

Overview

12
12
years of professional experience

Work History

Interpreter Bilingual Spanish - English

KELLY SERVICES MEXICO
01.2023 - 04.2025
  • Company Overview: AVENIDA NIÑOS HEROES 1555 103, MODERNA, C.P. 44190 GUADALAJARA JAL, MEX
  • Interpreter Bilingual Spanish - English
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
  • Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
  • Registro Patronal: B8816373104
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.

Cleaning Personal for Pre Operative, Movie Teather

Cinepolis de México , S.A.de C.V
07.2019 - 08.2019
  • Company Overview: Av. Antonio Dovali Jaime # 70 Torre A Piso 8 Zedec Ed Plaza
  • Cleaning Personal for Pre operative , Movie Hall
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

CSR

Grupo Telvista S.A. De C.V.
05.2022 - 11.2022
  • Company ABG
  • Aviz /Budget Car Rental
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Aragon Premium Medicare Agent

Colectivo Empresarial Bartolomeo S. de R.L de C.V
09.2022 - 12.2022
  • Aragon Premium Medicare Agent
  • Aragon FE Life Insurances
  • Aragon ACA (Obama Care ) Affordable Care Act
  • SME Companies
  • Sale of various services
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Night Shift Manager

Oxxo
08.2019 - 04.2020
  • Night Shift Manager
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Bilingual Customer Service Representative

FedEx
08.2015 - 08.2016
  • Company Overview: Hispanic Teleservice de Guadalajara,S.A. de C.V.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Bilingual Customer Service Representative

Bilingual Customer Service Representative

Progreso Financiero Credit Promoter
07.2014 - 11.2014
  • Company Overview: Human Services21 Corporativo, S.A.de C.V.
  • Bilingual Customer Service Representative
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.

CSR 1 Bilingual Spanish - English

DISH Network
02.2013 - 01.2014
  • Company Overview: Servicios SSI INTEGRALES,S. DE R.L. DE C.V.
  • CSR 1 Bilingual Spanish - English
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.

Education

Bachelor of Tourism Management -

Colegio Nacional De Capacitación Intensiva
Mexico, México
09-2003

Genral, Hotel, Tax Accounting

CCATI 145 Colima Colima México
Colima, Colima
05-2003

Computer And Information Systems

CCATI 143 Colima Colima México
Colima, Colima
07-2002

Skills

  • Strong focus on details
  • Analytical problem-solving
  • Collaborative teamwork
  • Technical troubleshooting

References

[Disponible bajo solicitud.]

Comunicación

Trabajo por mi propia cuenta desde hace tiempo y manejo mi negocio de blancos y electricidad como desde hace 5 años he colaborado con personas en el área de la construcción.

Liderazgo

Solo en la Electricidad y la construcción a un grupo de gente.

Timeline

Interpreter Bilingual Spanish - English

KELLY SERVICES MEXICO
01.2023 - 04.2025

Aragon Premium Medicare Agent

Colectivo Empresarial Bartolomeo S. de R.L de C.V
09.2022 - 12.2022

CSR

Grupo Telvista S.A. De C.V.
05.2022 - 11.2022

Night Shift Manager

Oxxo
08.2019 - 04.2020

Cleaning Personal for Pre Operative, Movie Teather

Cinepolis de México , S.A.de C.V
07.2019 - 08.2019

Bilingual Customer Service Representative

FedEx
08.2015 - 08.2016

Bilingual Customer Service Representative

Progreso Financiero Credit Promoter
07.2014 - 11.2014

CSR 1 Bilingual Spanish - English

DISH Network
02.2013 - 01.2014

Bachelor of Tourism Management -

Colegio Nacional De Capacitación Intensiva

Genral, Hotel, Tax Accounting

CCATI 145 Colima Colima México

Computer And Information Systems

CCATI 143 Colima Colima México

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Gerardo Sotomayor Huerta