Summary
Overview
Work History
Education
Skills
References
Hobbies
Timeline
Generic
GERARDO VÁZQUEZ

GERARDO VÁZQUEZ

Cloud Operations Engineer
GUADALAJARA

Summary

IT operations professional prepared to drive efficiency and reliability in technology infrastructures. Proven track record in system maintenance and optimization, enhancing operational workflows. Known for teamwork and adaptability, ensuring effective collaboration and dependable results. Expertise includes Servers administration and incident management.

Overview

15
15
years of professional experience
1
1
Language

Work History

IT Operations Analyst

Koch
08.2019 - 06.2025
  • Monitoring of servers (AWS and VMware) and networks of the different companies owned by Koch.
  • Maintaining an SLA of 95% for good shape incidents, as per the agreement with customers.
  • Swarm collaboration with upper teams to find the best way to solve complex issues.
  • Worked on smooth migrations to cloud-based solutions by analyzing current systems, creating migration plans, and overseeing data transfer processes, working with the delivery team.
  • Enhanced team collaboration by developing and maintaining comprehensive documentation for IT procedures and policies.
  • Optimized IT operations by implementing effective monitoring and incident management processes.
  • Identified opportunities for process improvements using performance metrics analysis, leading to increased operational efficiency.
  • Participated in change management activities to ensure seamless transitions during system updates or modifications.
  • Collaborated with upper management to drive strategy and implement new processes.

IT Analyst

CAMPARI MÉXICO S.A. DE C.V.
10.2014 - 08.2019
  • Desktop support
  • Installation and configuration of physical and virtual servers.
  • Configuration of images for Dell and HP equipment.
  • Provided expert support, troubleshooting complex technical problems for end users in a timely manner, both locally and remotely.
  • Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Improved team productivity with implementation of agile methodologies.
  • Reduced system downtime, ensuring timely backups and disaster recovery plans were in place.
  • Achieved significant cost savings by negotiating with vendors for software and hardware (computers and cellphones) purchases.

Senior Engineer

TIBA IT SERVICES
09.2011 - 10.2014
  • Desktop support
  • IT Coordinator (Infrastructure support, MAC and Windows servers for companies such as Nike, Kodak, and Carestream Health, equipment quotes, dedicated links and telephone support).
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Providing support with the coordination of engineers to provide local support to customers as: Lufthansa, Nokia Siemens, Nike, and Novozymes.

Help Desk Support Specialist

SOPORTE REMOTO DE MÉXICO (SRM)
08.2010 - 09.2011
  • Service Desk support (ticket creation (Remedy), network issues, Office support, and customer application support for customers such as Grupo Modelo and Grupo Mexico).
  • Verified construction documentation to meet client requirements and vision.

Education

Engineer - Computing Engeneering

Universidad Tecnológica De Guadalajara
Guadalajara, Jalisco
05.2001 -

Skills

    AI Champion

    Azure

    Network troubleshooting

    System monitoring

    IT asset management

    Hardware troubleshooting

    Incident management

    Performance tuning

    Disaster recovery

    Infrastructure management

    Virtualization technologies (AWS, VMware)

    Operating systems (Windows, IOS, Linux)

    Customer support

    Multitasking Abilities

    Self motivation

    Team building

References

Gabriela, Peña Esquivel, 33-15-45-70-59, Laboral

Hobbies

Read all about new technologies,  

Timeline

IT Operations Analyst

Koch
08.2019 - 06.2025

IT Analyst

CAMPARI MÉXICO S.A. DE C.V.
10.2014 - 08.2019

Senior Engineer

TIBA IT SERVICES
09.2011 - 10.2014

Help Desk Support Specialist

SOPORTE REMOTO DE MÉXICO (SRM)
08.2010 - 09.2011

Engineer - Computing Engeneering

Universidad Tecnológica De Guadalajara
05.2001 -

Similar Profiles

CREATE PROFILE
GERARDO VÁZQUEZCloud Operations Engineer