GERARDO ALBERTO RAMíREZ GÓMEZ
San Miguel de Allende
Summary
My goal is to achieve 100% customer satisfaction based on the application of my knowledge, experience, competence and commitment, meeting the requirements into an organization and outside of it, using negotiation and solving skills aligned with objectives and professional ethics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Manager
STANT Manufactura De México S.A. De C.V.
08.2022 - 01.2025
- Maintain Quality System on the plant (administration, process and product) No major findings on IATF audits.
- Reduce customer claims from 2023 vs 2024 in a 70% (Customer claims war room).
- 40% PPM reduction in 2024 vs 2023 (Quality-External PPM Improvement Achievement Global Stant Award).
- Reduce scrap cost against sales from 1.31% on 2023 to 0.49% on 2024, daily meetings to follow up scrap corrective actions (scrap war room).
- Improved quality processes for increased efficiency and effectiveness (FTQ above 95.5%).
- Increased customer satisfaction through adherence to quality standards and customer requirements (Quality Scorecard on green during 2024 with all the customers).
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Maintain Calibrated instruments and scales in production area and quality lab.
- Fostered culture of quality awareness and continuous improvement across organization, implement monthly brochures to aware all the associates on best practices in quality management.
- Implement standard work follow up and evaluated employee performance, monthly one on one and conveyed constructive feedback to improve skills and prioritize activities and fostering accountability (In charge of 6 Quality Process Engineers, 1 Supplier Quality Engineer, 1 Advance Quality Engineer, 1 Metrology Engineer, 1 Customer Response Engineer, 1 Quality Management System Engineer, and 7 Quality Technicians).
- Implement and maintain PPAP and SPPAP annual validation according calendar.
- Chargebacks control and constant follow up with finance team.
- Support on warranty claims reduction based on professional analysis
Senior Quality Engineer
STANT Manufactura De México S.A. De C.V.
09.2017 - 07.2022
- Manage and maintain communication with the Customers to ensure Customer Satisfaction, coordinate and monitoring quality activities related to PPAP submission, Control Plan involving Engineering Process maintaining updated the core documents according customer specific requirements.
- Follow-up, coordinate and solution to Customer complaints and warranty claims in the times established by them. Appropriately using problem solving methodologies (Ishikawa, 3 Leg 5Why´s, 8D report, Fault Tree, A3 and VRK) Support Corporate Quality and Engineering Department on analysis.
- Train and coach the personnel that make up the work team of the area, for their development and growth in the department (In charge of 6 Quality Process Engineers and 1 Supplier Quality Engineer).
- Plan internal audits to the quality system, to the process and LPA to comply with the requirements of the clients and organization.
- Participate with the APQP team to develop new projects.
- Develop Suppliers auditing on site and improve inspection process receipt for the control of inputs of productive materials to have a better gain in Quality and Cost for the Company.
- Develop a plan and support in the US to transfer business from Stant USA to Stant MX (products, work centers and processes).
Cluster Problem Solver
Delphi Ensamble De Cables Y Componentes
09.2014 - 08.2017
- Provide effective problem solving support to all DEEDS in Victoria Cluster (Two assembly plants), Linares and Laredo using DMAICR methodology on Warranty, AQP and Quality initiatives/activities.
- Fully lead a SSM/SS project for re-certification purposes to Victoria Cluster Engineers and Managers.
- FTQ monitoring and standardization on Victoria Cluster and Linares.
- Assure 100% Victoria Cluster customer satisfactions engineers assigned to ICIM project related to Quality improvements.
- Employed various tools and equipment to find solutions to difficult or complex issues.
FTQ Coordinator and Problem Solver
Delphi Ensamble De Cables Y Componentes
12.2012 - 08.2014
- Follow-up to the FTQ system to measure the performance of all areas of the DELPHI Victoria 1 plant and coordination of personnel to provide a good service (In charge of 43 FTQ Quality Technicians, 3 shifts).
- Analysis and problem solving through different methodologies (Ishikawa, 5 why´s) with different measurement instruments and software (Minitab).
- Data collection, generated reports, and produced tracking documents for corrective actions.
Education
Computer Systems Engineer - Software Systems
Instituto Tecnológico De Ciudad Victoria
Ciudad Victoria, Tamaulipas, Mexico11-2012
Skills
- Customer satisfaction
- Quality Management System
- Negotiation
- Quality processes
- Problem-solving abilities
- Teamwork engagement and collaboration
- Proactive
- Observant
Certification
- DMAIC 2014
- Green Belt 2015
- IATF Internal Auditor cert 2021
- Minitab “Process analysis” 2021
- PMEA AIAG-VDA 2022
- Team Building 2022
- CTPAT “Safety on Supply Chain” 2023
- Tools for negotiation and conflict resolution 2023
- Product Integrity for the Product Safety & Conformance Representative (PSCR) 2023
- Social Intelligence 2023
- Effective meetings 4.0 2023
- Creative and disruptive groups 2023
- PFMEA 4A ED, Control Plan, Reverse Failure Mode and Effects Analysis 2023
- Business based Communication 2023
- GD&T 2024
- Operational & Systemic Root Cause Analysis 2024
- Develop of Manager Skills: Leader of Leaders ITESM, QRO 2024
- Core Tools, APQP, PPAP, FMEA, CONTROL PLAN, SPC, MSA 2024
2024 Quality-External PPM Improvement Achievement Global Stant Award
40% External PPM claims reduction in 2024 vs 2023 results.
Additional Information
Enjoy family time
Make investments
Sports activities (Golf, jogging)
Play drums
Languages
English
Advanced (C1)
Timeline
Quality Manager
STANT Manufactura De México S.A. De C.V.
08.2022 - 01.2025
Senior Quality Engineer
STANT Manufactura De México S.A. De C.V.
09.2017 - 07.2022
Cluster Problem Solver
Delphi Ensamble De Cables Y Componentes
09.2014 - 08.2017
FTQ Coordinator and Problem Solver
Delphi Ensamble De Cables Y Componentes
12.2012 - 08.2014
- DMAIC 2014
- Green Belt 2015
- IATF Internal Auditor cert 2021
- Minitab “Process analysis” 2021
- PMEA AIAG-VDA 2022
- Team Building 2022
- CTPAT “Safety on Supply Chain” 2023
- Tools for negotiation and conflict resolution 2023
- Product Integrity for the Product Safety & Conformance Representative (PSCR) 2023
- Social Intelligence 2023
- Effective meetings 4.0 2023
- Creative and disruptive groups 2023
- PFMEA 4A ED, Control Plan, Reverse Failure Mode and Effects Analysis 2023
- Business based Communication 2023
- GD&T 2024
- Operational & Systemic Root Cause Analysis 2024
- Develop of Manager Skills: Leader of Leaders ITESM, QRO 2024
- Core Tools, APQP, PPAP, FMEA, CONTROL PLAN, SPC, MSA 2024
Computer Systems Engineer - Software Systems
Instituto Tecnológico De Ciudad Victoria
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