Office Windows, emails, scheduling platforms
Gerardo Alejandro Rodríguez Ortiz
Senior Sales Agent
Chihuahua Chihuahua
Summary
Dynamic administrative professional with a proven track record at Ideal Contact Center, excelling in client communication and inventory management. Recognized for enhancing operational efficiency and achieving sales targets through effective collaboration and strategic problem-solving. Committed to fostering positive relationships and delivering exceptional customer assistance in fast-paced environments.
Overview
1
1
Certification
1
1
Language
Work History
Administrative Assistant
Ideal Contact Center
- Coordinated daily administrative operations, optimizing workflow and improving efficiency across multiple departments through streamlined communication.
- Managed scheduling and appointment logistics, ensuring seamless coordination and maintaining a high level of organizational effectiveness.
- Assisted in the preparation of reports and presentations, enhancing clarity and supporting decision-making processes for management.
- Developed and maintained filing systems, improving document retrieval times and supporting overall office organization and productivity.
- Implemented a new tracking system for office supplies, reducing costs and ensuring timely availability of essential materials.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Sales Associate
Soriana
- Assisted customers with product selection and inquiries, enhancing their overall shopping experience and satisfaction.
- Stocked shelves efficiently and maintained organized displays, ensuring high product visibility for customers.
- Processed transactions accurately and promptly, contributing to a smooth checkout experience for all customers.
- Collaborated with team members to implement promotional displays, increasing customer engagement and product sales.
- Trained new associates on customer service best practices, fostering a team-oriented and knowledgeable work environment.
- Developed strong product knowledge to provide tailored recommendations, improving customer trust and loyalty.
- Resolved customer complaints effectively, contributing to a positive store reputation and repeat business.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales and Administrative Assistent
Teleperformance
- Based on the provided job title of Sales and Administrative Assistant, here are eight resume experience statements:
- Managed daily administrative tasks, enhancing operational efficiency and contributing to a smoother sales process.
- Assisted in processing customer orders and inquiries, ensuring timely responses that improved client satisfaction.
- Coordinated communication between sales teams and clients, streamlining information flow and reducing response times.
- Maintained accurate sales records and reports, supporting data-driven decision-making for sales strategies and planning.
- Implemented a customer feedback system, gathering insights that informed product improvements and service enhancements.
- Provided administrative support during sales events, contributing to successful outcomes through meticulous planning and coordination.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Tech Suport
Teleperformance
- Here are eight resume experience statements tailored for the role of Tech Support at Teleperformance, structured according to your instructions:
- Provided technical assistance to users, resolving issues efficiently and enhancing overall user satisfaction through effective communication.
- Utilized ticketing systems to track and document support requests, ensuring timely responses and improved workflow management.
- Collaborated with cross-functional teams to identify recurring technical issues, contributing to system enhancements and user experience improvements.
- Diagnosed and troubleshot hardware and software issues, reducing resolution times and ensuring minimal disruption to user operations.
- Assisted in the implementation of new software tools, streamlining support processes and enhancing operational efficiency for the tech support team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Certificate of Technical Studies - Manufacturing Engineering
Cebrtis 106
Sonora 08.1998
Skills
Customer assistance
Accomplishments
Increse the montly sales gol, by 150 %, and keep 1st please on sales for 18 months consecutive
Software
Certification
English level from goberment institución
Timeline
Administrative Assistant
Ideal Contact Center
Sales Associate
Soriana
Sales and Administrative Assistent
Teleperformance
Tech Suport
Teleperformance
Certificate of Technical Studies - Manufacturing Engineering
Cebrtis 106