Gerardo De Jesus Angel Maldonado
Bachelor Student
Mexico City
Summary
Detail-oriented, organized, and meticulous professional with a strong team-oriented mindset, eager to contribute to organizational success and continuously improve through learning.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Project Designer
Self-employed
08.2023 - Current
Notable projects completed include:
- Developed a chat server optimized for efficient system resource utilization
- Designed an RPG game centered around gardening, promoting relaxation and teaching biology concepts
- Developed a graphics-based application for visually organizing and presenting data in a clear and efficient manner
Contact Center Representative
Telvista Call Center
06.2024 - 01.2025
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
Education
Bachelor of Science - Computer Science
Universidad Nacional Autonoma De Mexico
Mexico City, Mexico 08.2023 - Current
Skills
Java software development
C and C software development
SQL integration
Git proficiency
Proficient communication
Timeline
Contact Center Representative
Telvista Call Center
06.2024 - 01.2025
Project Designer
Self-employed
08.2023 - Current
Bachelor of Science - Computer Science
Universidad Nacional Autonoma De Mexico
08.2023 - Current
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