Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Gerardo Miguel Leon

Workforce Supervisor
Mérida, Yucatán

Summary

Professional with strong expertise in workforce management, prepared to excel in supervisory role. Skilled in optimizing team performance, analyzing data for strategic planning, and ensuring operational efficiency. Reliable with strong focus on collaboration and adaptability to changing needs. Known for effective communication, problem-solving abilities, and results-driven approach.

Overview

4
4
years of professional experience
1
1
Language

Work History

Workforce Management Supervisor

Dedicated People
02.2023 - Current
  • Provided training on dashboard and package development to team members and management.
  • Optimized schedules, forecasts and other tools to present to management.
  • Prepared and maintained reports, dashboards and monthly packages.
  • Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
  • Proactively identified trends impacting employee satisfaction levels, implementing targeted interventions designed to address potential issues before they escalate.
  • Established clear communication channels between departments to facilitate real-time adjustments in workforce planning as required by fluctuating demands.
  • Managed employee performance reviews for increased productivity and growth opportunities.
  • Implemented performance management strategies to motivate employees, enhance engagement, and drive results-oriented culture.
  • Coordinated cross-functional team collaboration to optimize workforce utilization and achieve business goals.
  • Evaluated workforce management software solutions to identify the most suitable tools for enhancing operational efficiency within the organization.
  • Led training initiatives, resulting in enhanced skill sets among team members and improved service quality.
  • Provided ongoing coaching and mentoring to junior team members, supporting their professional development within the field of workforce management.

Engineering Supervisor Intern

Fruit of the Loom
06.2021 - 08.2021
  • Conducted time and motion studies in various roles such as production material handlers, sewing trainers, among others.
  • Presented findings to the company’s Vice President, highlighting improvement opportunities for the measured positions.
  • Forecasted labor budgeting needs and presented proposals to financial department.
  • Coordinated activities with other units of organizations to develop cross-functional strategic plans to enhance company performance.
  • Optimized resource allocation, reducing project costs while maintaining quality standards.

Education

BBA - Business Administration

Anahuac Mayab University
Mérida, Yucatán, Mexico
05.2001 -

Skills

    Scheduling optimization

    Recruitment and selection

    Strategic thinking

    Workforce planning

    Coaching and mentoring

    Staff development

    Teamwork and collaboration

    Problem-solving

    Problem-solving abilities

    Multitasking Abilities

Software

Microsoft Excel

Timeline

Workforce Management Supervisor

Dedicated People
02.2023 - Current

Engineering Supervisor Intern

Fruit of the Loom
06.2021 - 08.2021

BBA - Business Administration

Anahuac Mayab University
05.2001 -

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Gerardo Miguel LeonWorkforce Supervisor